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April 2024 by Gregory N.
Outstanding service, Streight to the point and prices and how they get it done. All under one Roof, as you wait.
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February 2024 by Jesse Chinen
Manager in charge was very understandable and kind. The manager and his team provided me with excellent service. My car had many issues and they did all they could to handle it. Much appreciated for all their hard work and effort they put into my vehicle. The manager went above and beyond with his services provided to me. Was very reasonable and understandable to my situation. Firestone in puyallup I highly recommend for any car services you may need. They will take really good care of you. Thank you.
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February 2024 by Lyle Sample
Fantastic customer care.
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February 2024 by Scrappy None of your business
Bre is top notch. Great at his job, keeps everyone moving in and out of the shop. Give him a raise and keep him as long as you can! You don't find employees like him very often
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February 2024 by Brian Johnson
EDIT: It has now been 2 weeks since I provided the requested information as requested after my original review. I have heard nothing from Firestone. They will not be getting my business again. Seems like a small thing to lose loyalty over, but if they can't do small things well, I don't expect big things to be handled any better.Bought the lifetime alignment, which was done quickly. However, my brand new wheels were scratched during completion of the alignment. Store was helpful and agreed that the scratches matched perfectly to the alignment tool. Opened a claim with their in-house claims dept., provided evidence, etc. Claim denied because "the damage presented in not consistent with the alignment heads used. These are designed to rest on the tires and float over the rims, if there is any contact with the wheel, it is with a rubber coating designed to protect the wheels". Alignment heads do NOT float over the rims, the MUST make contact with the wheel to properly align the suspension (numerous websites and Youtube videos support this). And any detailer knows it's possible to scratch anything even with a soft tool if they're not clean. I offered to collect more evidence for the claim, but was shut down. The shop agreed that the scratches matched perfectly with the alignment head. Claims person was unwilling to discuss any further, despite any evidence I could provide to PROVE my case, nor were they aware how alignments work. Very disappointed. At no point was anyone rude, but the claims person was never on my side, didn't listen to reason or observe evidence, and my property was damaged by Firestone and they will not accept accountability.
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February 2024 by Carole Gilbertson
I’m in my 80’s. Went to Firestone to get oil change and asked them to check everything plus put air in the spare as I was driving to Illinois in a couple of weeks. When they were done they gave me 2 pages of things that were supposedly wrong with car. Needed both new axles, needed new struts etc. Total of $4,000 for these repairs. I was concerned so I took it to another mechanic a few days later. He said the struts were fine and found no oil leakage on the boots. Also checked the spare and it had 8 lbs of air in it. I can only assume the technician saw an old lady and thought I would just believe them and have all the work done. I may be old but I’m not stupid. Have gone to Firestone for years and never had a problem. Never again!!!!!
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February 2024 by Chris R
Came in for some work with a full battery on my car left with a dead battery on my car! Never again will I come here
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February 2024 by Janet Guthrie
Was told needed somethings that had just be done as far as fluids bought tires and front end alignment never caught loose bolt in stabiler
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February 2024 by Heather Beer
Quick, friendly, and open on Sundays when everyone else is closed.
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February 2024 by Stacie Nickell
After over 3 hours didn’t end up with their service because they said it wasn’t fixable. So I took my tire elsewhere had it repaired to find out I had to return to Firestone because they kept my hub cap. They said it wasn’t required to give hub cap back (doesn’t make sense)
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February 2024 by David Arnold
Friendly staff, but I like how Firestone invest in options, like financing, and the like, for the consumer.
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February 2024 by Bad Wives Club Tacoma WA
Excellent Service at Firestone. Got me a great price on new tires and a battery. They got me in fast and service was fast. If I have issues I just call them and they will get me in for service quick! Techs are super friendly and took good care of my car. Top Notch Service and very friendly.
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January 2024 by Frank C.
The whole group made it such an amazing experience. Love their passion for the sport. Talked with many experienced people with the same passion.
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January 2024 by Keanu Ackerman
My alignment still bad after alignment.
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December 2023 by Marshall K.
My Fiancé brought her car here because she saw a screw in one of her tires and after holding onto her car for over 4 hours informed her that they could not fix it as it was too close to the sidewall and she would have to buy at least 2 new tires as her car was all wheel drive. Her car is almost new and only had 4400 miles on it. She said she had to think about it as spending over 400 dollars was a bit of a shock. I proceeded to take her car the next day to S&S tires on Canyon road and they said if the tire was unfixable there was no need to by two as there was no wear on the tires. They then pulled it into the shop and in 5 minutes pulled out the screw, which had not even punctured the tire and was barely in the tread and did not charge me at all. Firestone tried to take advantage of my Fiancé and her situation and we will NEVER go back and recommend all single females to avoid this place and their predatory sales tactics.
