Firestone Complete Auto Care in Puyallup, WA, has earned a reputation for providing reliable and friendly auto care services. Customers appreciate the excellent customer service from staff members like Bri, Carl, Tyler, and Luis, who are described as kind, knowledgeable, and professional. The team is known for working quickly to accommodate urgent needs, such as flat repairs on short notice, and for offering thorough inspections and honest advice, including recommending dealership visits for serious issues. Despite some challenges, staff members remain courteous even when faced with difficult customers. The shop offers a wide range of services, including oil changes, brake inspections, engine repairs, and tire sales, ensuring that vehicles of all makes and models are well-maintained. Customers feel confident leaving their vehicles in the capable hands of the team, and many express their intention to return, citing the quality of work and positive experiences. Overall, Firestone Complete Auto Care in Puyallup is recognized for its dedicated staff, comprehensive services, and commitment to getting customers back on the road safely and affordably.
Aaron was a great help with explaining why everything was going on with my brakes and keep me from freaking out about the sounds it was making, they did a cheap readjusting on my brakes and fixed it im so thankful!
May 2026
Giving them 5 stars for a quick diagnosis and fare repair on my 2015 sonata thanks to Pankaj and store manager Brent .
May 2026
Two different visits both great. First visit was a flat repair that was handled promptly and the second was for a new battery. Fast & friendly! Will definitely visit this shop for other work as well!
