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February 2024 by Roxanne Wright
You can find really good deals here with their discounts and clearance if you’re there at the right time. Not a bad place to shop.
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February 2024 by Jose Roque
South Hill JCPenney closed and opens at 11 on Saturday's??? Website say 10am and has always been 10am on Saturday's
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February 2024 by Bruce Warner
Opens to late
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January 2024 by Sarah Salter
Use caution when placing orders in the store. Like having the clothes delivered to your house. Which is free. They provide you a customer service # to call for orders but I've dealt w/customer service supervisors there. They simply cannot change any order details. You can't change the order one hour after it's placed even though the item doesn't ship for a week yet! There is basically NO CUsTOMER SERVICE because customer service doesn't have the ability to change orders because orders are IMMEDIATELY processed. THEY CANNOT CANCEL ORDERS ONCE YOU PLACE IT! CUSTOMER SVC can do absolutely nothing to help you. Their system literally does not let them process ANY requests, changes or ANYTHING!
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January 2024 by Giselle Santamaria
This is a nice store. The personnel is usually nice and friendly, although I’ve noticed that sometimes it takes a while to get help from them or you need to wait long lines to pay for the products you are buying because they are understaffed. The holidays are always the worst. Sometimes you can get good deals, specially if you have the JCPenney Credit Card.
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January 2024 by Cindy Nebel
The ladies at the register are all troubleshooters, they are friendly, and figure out everyone's problems, always cheery
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January 2024 by Val Jesus Virgen
Love Pennys but is not as complete in this location as it is in Tacoma. There are two sections of Pennys here. The men’s department is separated by a 5 min stroll through the mall from the women’s department. Hard to mix and match the buy 1 get 2 free boots with your other half. lol so we ended up ordering online to get the deal. But we still did some shopping!
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December 2023 by Bobbie Matters
I love shopping at JCPenney! The customer service is AWESOME! Jessa and Tracy are always willing to go the extra mile to help! I always find what I went for and a few extras! The store is always clean, rest rooms too. Huge Thank you for all you do to make shopping a pleasure! Merry Christmas and Happy New year to all ...
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December 2023 by Dayne Walker
I know anybody in my age and I am 36 nose that JCPenney's has been around for many, many years. They are excellent with every department close home decor you name it. I'm reasonable. Price friendly place. Good staff professional atmosphere. Thank you very much
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December 2023 by fatim Sav
JCPenny is my favorite place to shop all the time. Today because of the long line at checkout, I had to go to the beauty section for price check.I was standing there for 10mn while 3 ladies were taking care of a return jacket customer, and I waiting patiently for them to finish with the issue they seem to have with that specific customer. Imagine that while still standing there and, another customer show up with her clothes ,and one of the 3 ladies just asked her what she needed, while I am still standing there with my clothes. Maybe my black skin isn’t enough bright for them to see me all this time.I had to put my clothes down and walked out to avoid making a scene. Literally my first time experiencing this disrespect and letting me know that I am unseen.
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December 2023 by Ricky Mark
They always have everything I need and want!!
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December 2023 by StuartC C
Great sale 60% off woohoo!!!Got a cart full of items and the service was excellent ?????????
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November 2023 by Terry Zirkle
Excellent customer service here.
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November 2023 by Sharon Fuller
My bestie and I did a long over due retail therapy trip to Penny's. We spent a long time in the jewelry dept. with a very helpful clerk named Becky. We then wandered the aisles just laughing like a couple of teenagers. Great day in a happy place.
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October 2023 by Jack Jackson
I always thought it was weird to have departments in to separate areas of the mall and not in one location, not really convenient.