JOANN Fabric and Crafts is a store for DIY needs, project supplies, and crafts that aims to inspire creativity. It is described as a one-stop shop for creative passions with a large fabric section and a selection of sewing machines, scrapbooking products, beads, baking supplies, yarn, and holiday items. Some small pieces of fabric with neat designs are available on sale. However, many reviews note significant problems. Shelves are often bare and empty, with stock all over the floor and aisles blocked by boxes, creating a messy and disorganized environment. The store frequently does not have items that are listed as available online. Prices have gone up, and the clearance section is gone, with discounted items mixed into departments. Some feel the sales do not offer good value due to high original prices. The store can have very long lines. Staffing appears to be an issue, with stores described as short-staffed, though some employees provide exceptionally patient and kind customer service. Overall, the experience leaves some customers with a sad feeling about the store's condition.
I noticed a lot of their shelves are bear. They didn't have the item I was looking for even tho online it said they had it available.
December 2023
Bathrooms are so gross. Imagine working here and using that daily. Eww.
November 2023
Christina and Ainsley (hope ai spelled that right.)gave the best customer service I've seen in years. They took time with this first timer shopping for fabric) I had no idea what I was doing. They were so patient and kind! Kudos to both of them!
