Journeys, a popular shoe store, offers a pleasant shopping experience for customers seeking quality footwear. Reviewers highlight the exceptional customer service provided by Mapuana, an employee who goes above and beyond to ensure customer satisfaction. Whether it's helping find the perfect fit, resolving issues with incorrect orders, or maintaining a positive attitude during busy back-to-school seasons, Mapuana's helpfulness and great energy are widely praised. However, one customer notes that the durability of some shoes purchased at Journeys may be a concern, with threads coming undone shortly after purchase. Overall, Journeys is described as a reasonably priced store with generally good customer service, though the quality of some products may vary.
They did a shoe exchange with no problem amazing customer service thank you
June 2025
An employee there literally helped me find the perfect shoe for myself. I hate sending back multiple pairs until the right one fits because it feels like an inconvenience but she was so incredibly nice and even offered socks and other things for me to buy. The shoes are really reasonably priced also which is a 100/10!
September 2023
Mapuana is an extremely amazing person. She has great energy and she's very helpful! I will appreciate her forever! #MapuanaTheRealMVP
