Metro by T-Mobile is a store known for its friendly and helpful staff. Customers appreciate the exceptional service provided by employees like William, Mani, and Ivan, who go above and beyond to assist. Mani is noted for her kindness and ability to manage busy times without stress, while Ivan is praised for his patience and ability to find great deals. However, some long-time customers have expressed concerns about recent changes in service, such as difficulties with online bill payments and challenges in reaching support. Overall, Metro is recognized for its dedicated team, but improvements in service consistency are needed.
I was helped at the Metro store by William today. He was awesome. Very helpful. He went above and beyond. Thank you William. I do appreciate your help.
August 2023
Came in today to buy my son a new phone for his birthday. Mani was running the store with a line of people. She was so sweet, so helpful. Not once did she show an ounce of stress with the line of people waiting to be helped, and not once did she stop smiling. We need more people in the world like her. Thanks Mani!
May 2023
Good in person service. Good customer service and quality shopping experience. Would recommend.
