Timberland Bank, established in 1915, is a trusted financial institution serving individuals, families, and businesses. The bank offers flexible financial solutions and aims to make banking and lending easier through various channels such as phone, online, and in-branch visits. Customer service across locations is generally praised for being courteous, helpful, and efficient, with staff members like Hyon and Fran frequently highlighted for their kindness and professionalism. Many customers express strong loyalty and appreciation, describing the staff as friendly and trustworthy, with some comparing their experience to meeting favorite people. However, some branches, such as the South Hill location, have faced criticism for holding deposits for 3-7 business days, which is challenging for small businesses needing quick access to funds. Additionally, communication issues during loan processes have been noted, but positive turnaround stories emerge when staff members like Mr. Paul Long step in to resolve problems, turning frustration into satisfaction. Overall, Timberland Bank is seen as a reliable and caring institution, with a long-standing reputation and a commitment to customer service, making it a valued choice for many customers in the community.
my timberland bank in ocean shores washington state are the most awesome place i have ever met!!! all the ladies and mr. nick are my most favorite people in the world period!!!!! great job you folks. trust you with my life !!!!!!!!!!!!!!!! I can not express enough thankfulness to my bank. Sincerely BIGGS!!
January 2024
My husband and I have been banking at Timberland for years. The staff there have always been polite and helpful ! Hyon ,Fran you girls are the best along with your coworkers .Thank you for always being so helpful.
December 2023
As Always Everyone is so very, very Courteous, & so helpful... A wonderful & efficient place to do business.. All l can say is "YOUR ALL GREAT" & See you in 2024...
