Auto Detailing in Redmond, WA

“Great customer service! I really appreciate the pleasant experience; from submitting a request for quote to picking up my vehicle. Rene who checked me in was very kind and knowledgeable. I’m for sure recommending my family and friends to you guys! 100% quality, 100% satisfaction!”

“Metropolitan Detail did a fantastic job of applying full body PPF to my new-to-me 2015 Dodge Challenger Hellcat. The car's Sublime Green body and satin black hood look phenomenal now. The PPF is practically invisible (other than the everlasting shine) and knowing that it's as protected as it can be makes driving the car a lot more fun! I really can't recommend their services enough.

The car has low miles so is in pretty good shape, but it's also a decade old and so there were the inevitable nicks in the paint. Despite the difficult color, they covered the chips expertly with touch up paint before applying the PPF. They even noted a small dent (I hadn't even noticed it!) and offered me the option to have it fixed before the PPF went on. I truly appreciate this kind of attention to detail. They went above and beyond in this matter by immediately sending me photos and getting a very reasonable quote from their paintless dent repair partner to have it fixed right there in the Metropolitan Detail shop. It was painless for me and now I don't have to stare at a dent taunting me from under the PPF for the next 10+ years.

I'm also very impressed with how they stand behind their work. No shop will ever be perfect 100% of the time, things can and do get missed. What matters is how they deal with it. In this case, the hood cowl just didn't get wiped out after the initial wash and that left some dirt in it (and to be fair, when I picked it up I didn't notice it either. I was too distracted by the now gorgeous paint). When I e-mailed them later about the dirt, no questions asked they had me bring it back to have the entire car washed and detailed AGAIN! Fantastic.

The other thing I think worth mentioning is that they were very honest with me from the beginning that they try and use as little adhesive as possible when applying PPF. This increases the chances that it will come off cleanly years later when it's time. Because of this, sometimes the PPF will lift where there just wasn't quite enough adhesive. This did in fact happen but getting it fixed was a breeze and since I'd been told this could be part of the process (and why) it didn't feel stressful at all. I just e-mailed to setup a time and brought the car by for 15 minutes or so. Scheduling was a complete non-issue and the PPF looks fantastic.

The last time I brought the car in, I even asked about an unrelated small issue with the plastic trim (definitely not their responsibility, it was there when I bought it) and they totally helped me out with it right there and then without charge. You can't make this stuff up.

I also can't not mention what a pleasure it was dealing with everyone I met there. Even the employee just buffing cars in the shop was super friendly. I'll specifically call out both Charles and Lee for providing excellent customer service and answering all of my questions. This was my first experience with PPF, and frankly it isn't an inexpensive proposition no matter where it's done, so I did have a lot of questions before committing. Both were highly personable, friendly, knowledgeable and I think it really shows that they're passionate about what they do.

There's also the free loaner cars that really make the time between drop-off and pickup easy. They were clean and drove very well. It's also nice that they're so easy on the gas that I struggled to even pump any back in when it was time to bring it back.

Finally, I'm going to attach some photos that Charles took of the car after the PPF was applied. They're branded as Metropolitan Detail but I assure you they accurately reflect the condition of the car (they're also 10x better photos than I could take which is why I'm using them for the review).”

“First time customer today and will definitely be back. My car was a mess when I came back from a long trip. It was coated in so much fluffy plant material that it looked furry, but the "fur" was so well stuck you couldn't just sweep it off. I couldn't believe the difference after 30 minutes of work. It was like getting a new car, only much much cheaper!”

“These guys serviced my previous Jeeps for quite few years and I was completely pleased. Then I was away for a while. Now I am back and nothing has changed. (I do miss Cyrus). I LOVE THESE GUYS! full stop!”

“The owner did a wonderful job cleaning my car and getting it ready for sale. He did extra work that I hadn't expected such as cleaning under the hood and in the trunk. The price was higher than I had originally hoped to spend, but there were no surprises. We agreed on a price, and he stuck to it. And considering how much time he spent cleaning, it doesn't work out to very much per hour of his time. I now feel that the price was more than fair for the amount of work he did.”

“We took 2 vehicles to them in the past month for minor body repairs. Their service was just what we needed. There was not a lot of hand-holding, but Johanna answered all questions, and they were efficient (2 days per job, each of which included replacing and painting multiple panels or bumper), and their price was well below (more than $1K) quotes from other repair shops. If the need arises, I will be a repeat customer.”

“I work at MSFT. Seen this place for awhile but never went there due to the poor reviews. Anyway, I had rodents nesting in the engine bay of my beautiful immaculate Mustang GT the last week or so. Opened the hood up and saw some droppings and paw prints (to my horror). Called these guys as I was busy with work and John, the new manager (who is a few weeks into the job, but an experienced detailer) picked up the phone, fit me in the same day and cleaned up the engine BEAUTIFULLY for 40 bucks or so while I worked upstairs. He covered the sensitive parts with bags, sprayed degreaser and hosed it down. Very happy, will be back again as long as he is manager.”