Family Practice in Redmond, WA

“This was my first telehealth appointment and I was pleasantly surprised. Felt like I was there. Didn't feel rushed. Connection was great. Got all my questions answered. No noticeable disadvantages. I was feeling super sick so I am grateful for this opportunity.”

“I’m honestly not sure what all the negative reviews are about. I have been seeing Dr. Leou at this location for over 20 years and he’s fantastic. He is thorough and he always listens and addresses my concerns. The staff are always friendly and helpful.”

“Evergreen Redmond and Kirkland has the best doctors, PAs, nurses, Xray techs, whole staff! People who listen to you. Care about your well being and are happy people.If you want to see real misery, Swedish in Seattle repeatedly is the worst. They outsource their doctors. They make you wait 8hrs+ to days in the ER.Evergreen ER recently, I took in my visiting mom and they saw her within 5 minutes and took care of her with golden gloves.The bad reviews seem to be about billing. It’s 2023/2024 where the healthcare system and they are also understaffed. Everything has gone up. It doesn’t mean it’s their fault.Swedish Cherry Hill ER made me wait 8 hours for a dislocated elbow lying doctor was coming from First Hill, when in fact he was an outsourced on call person who asked me “so where are you really from?” Instead of setting the bones first, which he was inept at after 5 doctors and techs tried to. I did not want Dr. Jimmy Daruwalla of Hand Surgery to touch me so I lifted up my arm and set it myself.then the xray tech bent my arm and popped it out with no apology and disappeared.you will never get that kind of ineptitude at Evergreen!”

“Dr Hou and Redmond Family Care are absolutely amazing. I've been seeing this doctor for at least 10 years, long before they were in their "new" office on Union Hill road. I'm absolutely amazed that anybody would be unhappy with their service or have a negative experience. In the years I've been coming here I don't think I've ever waited more than 5 minutes to be seen more than once or twice - honest truth - which is completely unheard of at any other provider's office. Other places expect you to be early or at least on time yet you wait 30+ minutes in the waiting room and another 20-30 minutes or more in the exam room before someone comes in. Dr. Hou and Redmond Family Care respect my time and respect my concerns. Dr Hou is caring, patient, and extremely intelligent. I trust him more than any doctor I've ever seen. Dale Roberson, the PA, is also friendly , knowledgeable, and patient. Char and Laura have always gone out of their way to help me with any questions, resolve any concerns, and clarify any billing issues, whether it is the office or the insurance. Char even helps me set appointments at different offices! I could go on and on about the incredible level of service here. It's absolutely amazing and without a doubt the best service I've ever received from any medical provider in my 55+ years. If you're unhappy with these people I don't think you would be satisfied anywhere.”