KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the nation, offering a wide range of products and services including retail and commercial banking, investment management, consumer finance, and investment banking. The bank operates through branches, over 1,200 ATMs, telephone banking centers, and a website and mobile app, providing customers with 24/7 access to their accounts and financial services. Customer reviews highlight the bank’s commitment to helpful and caring service. At the Key Overlake branch, staff members such as Cindy and Lakshmi have been praised for their kindness and quick assistance, especially in urgent situations like handling IRS payments and wiring money. Customers appreciate the genuine support and thoughtful help they receive, with some mentioning how staff go above and beyond to resolve issues and provide solutions. Suda Sonti, another staff member, is frequently commended for her cooperation, helpfulness, and kindness. She has assisted customers with banking needs, referred business to others, and supported personal ventures like a beauty parlor. Customers describe her as a blessing, noting her considerate and understanding nature that enhances their experience at KeyBank. Overall, KeyBank is recognized for its dedicated staff and excellent customer service, making banking a positive experience for many clients.
Excellent service. Staff is very good.They are ready to help anytime. I recommend this location.
January 2025
Very professional and knowledgeable and courteous staff. Excellent service!
June 2024
Sudha Sonti was a great help in helping me open my account apart from that she helped me reactivate my secretary of state account, she was very kind, helpful and very helpful, thank you for everything Sudha
