“Beautiful work and attention to detail. I'm extremely happy with how nice my car looks both inside and out. So glad to have Tri-City Auto Labz in our community.”
“You got problems talk to em. Not about your bum knee or medicine resistant depression but about your car problems these guys know the simple diagnostic trick for the DIYers out there. So you don't even up having to pay 360 to replace every engine coil on your chevy. Don't skimp on quality either your talking about the 1-2 ton piece of steel that hurltes you across the surface at speed in excess or 90mph I mean 70mph officer. NAPA knows how.”
“We were referred by my coworker who took her vehicle here. She spoke highly of the fair pricing and of the gentleman who helped her. We experienced the same positive customer service when we brought in our Rav4 last month for some front end repairs. No complaints. We would go back if need be.”
“My son needed a gooseneck setup for an immediate trip. They found one in Yakima and while we drove to pick it up they started prepping his truck. When we got back they unloaded the parts and within a couple hours it was done and my son on the road. Highly recommend, great service, competitive pricing.”
“Great place if you need cheap tools for light duty jobs. Anyone who turns wrenches knows how the quality of the tools affects the ease and efficiency of the task at hand.”
7:30AM - 9PM
1890 Jadwin Ave, Richland“Everything for the mechanics and what you need for your whistles is accounted for and if it is not in the store they prepare the order and it arrives very soon and if you want to change a light or emergency Aldo they will lend you the while of course leaving a deposit”
7:30AM - 9PM
1701 George Washington Way, Richland“I had a faulty oil pressure sensor and while I was able to identify and retrieve the correct part number for myself I could not for the life of me figure out the correct socket size/type! After four trips to this store trying to troubleshoot this on my own I finally gave up and asked for help.
Eric delivered fast, courteous, and precision customer service! He immediately identified the correct socket size I needed to complete my project and even offered that if it was wrong it was on him! He correctly recognized the problem, troubleshot it, and stepped up to take ownership.
I've worked in retail management for years including a rival auto parts chain before going back to college. If I was still in the business there would be no doubt that I would try to poach this employee to my team. He is an invaluable asset. If you visit this store ask for Eric.”
“They were all very nice and easy to work with. Even though it ended my car was deemed totaled from insurance, I know they would have done a great job on my car. Hopefully we will not need it but if we do this is where we will go!”
“There needs to be better communication between sales and parts/service so that things don't get screwed up. I had a bad experience, but someone took the time to get it taken care of, which I greatly appreciate. I just wished it didn't take so long to get it taken care of. Always room for improvement.”
“My tire blew out on the freeway and I had to scramble to get a a new tire as soon as possible. Pablo in the auto care center was a huge help in find the perfect fit for my Toyota Avalon Limited. Super quick and easy”
“Great experience. Don’t let the lack of a fancy new repair shop scare you off. Our Subaru had a difficult paint to match, and Arsen did it perfectly. I don’t know how they got the metal back to original, but they did. Had multiple bids and Arsen was the best. Extremely satisfied and will be my repair shop for any future problems.”