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“Erick was phenomenal, thoughtful, and professional and he made my experience a pleasure. With the help of the store manager, Kai, Erick and he were able to resolve a lost in transit device issue, and they got me up and running on my 16 Pro Max flawlessly and quickly. This store is the reason I choose to stay with Verizon, and will do so in the foreseeable future with my phone provider needs!”
“This place is so awesome!! The lady who repairs my phone is always friendly and very respectful, I’ve been coming here since my freshman year of college and there never has been any problems with her. For the one star reviews yeah they never even walked into the store and they’re just a bunch of haters who can’t stand seeing someone being successful.
10/10 stars for this place.”
“I had a bad experience at the Kennewick store. I came to the Verizon Queensgate in Richland and have the best experience. Very knowledgeable and helped me end up getting the device that I needed +2 other For free. Will continue to go to the store.”
“Dima is awesome. Very calm, explains everything and is very transparent, and seems like he is interested in helping you, not just making a sale. Highly recommend this specific store and staff.”
“I have been a US Cellular customer twenty years. This location did not disappoint. We went in an hour before the store was closing to replace my rapidly failing phone. The manager was very kind and stayed over an hour after the store closed to help get us set up. My phone was taking an extra long time because I had so much data to transfer. We decided to take it home to finish(our kids were getting tired and it was a school night) and had to leave my old phone, which we were turning in. The manager kept the old phone aside and waited until we had all the data transferred from the cloud before my husband came back to delete my data from the old phone to be sent away as a return. I am so grateful for this wonderful customer service!”
“Raheem helped us trade up on some phones recently. He was very professional, friendly, and helpful. He helped us pick out screen protectors and installed them. If you need help with your business or residential telecommunication needs, Raheem is the person to talk to.”
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“I had a great experience at this store. David went above and beyond helping me solve my issue with my daughter’s gizmo watch. I had been to several stores that said they could not help and he helped fix the issue in a timely and professional manner. I would highly recommend him and this store.”