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“Erick was phenomenal, thoughtful, and professional and he made my experience a pleasure. With the help of the store manager, Kai, Erick and he were able to resolve a lost in transit device issue, and they got me up and running on my 16 Pro Max flawlessly and quickly. This store is the reason I choose to stay with Verizon, and will do so in the foreseeable future with my phone provider needs!”
“Omg! This girl works miracles. I’m a little late on the review but I just came across a little video she sent me. Husband managed to set his phone on his tire, forgetting it was there he went to leave and ran his phone over in a gravel lot with an F-250. It was bent in half and cracked on both sides. He didn’t have any of his photos saved to cloud and did a lot of memorable, once in lifetime events with only those pictures as evidence. I went to 3 different places and no one would even touch his phone. I took it here and she miraculously fixed it! It looks brand new, and everything works as if he never ran it over! Thank you! I have been back for my phone…hopefully I won’t need your services again but with our track record I’m sure we will and we will only go to you!!”
“They really took the time to help resolve an issue I had purchasing a new phone online. Thanks to Rich, problem solved!! Thank you!! I would definitely recommend this store and their staff to anyone.”
“The person at the call center for ATT totally messed up my account, but I went into the west Richland store and Michael got all 3 phones working and gave my grandson the coolest phone number ! Thank you so much Michael for fixing everything and thanks for saving me some cold hard cash ! Awesome !!!!”
“I have been a US Cellular customer twenty years. This location did not disappoint. We went in an hour before the store was closing to replace my rapidly failing phone. The manager was very kind and stayed over an hour after the store closed to help get us set up. My phone was taking an extra long time because I had so much data to transfer. We decided to take it home to finish(our kids were getting tired and it was a school night) and had to leave my old phone, which we were turning in. The manager kept the old phone aside and waited until we had all the data transferred from the cloud before my husband came back to delete my data from the old phone to be sent away as a return. I am so grateful for this wonderful customer service!”
“Raheem helped us trade up on some phones recently. He was very professional, friendly, and helpful. He helped us pick out screen protectors and installed them. If you need help with your business or residential telecommunication needs, Raheem is the person to talk to.”
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“Baca was an amazing help to us today. Not only did help with our new phone purchase, but he ensured we had the best data plan... and saved us money to beat! Yay!”