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“I was at a frustration level trying to activate my new iphone Air. Aron quickly deciphered my problem. My iphone was in a SOS mode and was not charging so this added to the difficulty when transferring data. Aron once again saved the day. He offered to help my husband when his phone needs activation. I would highly recommend Aaron and the ATT in Richland.”
“I want to give Brayden at the Verizon store on Quillian street in Kennewick WA a well deserved 5 star review. He was very professional, patient, knowledgeable, helpful, and kind in taking care of my new phone setup. He helped me with all my questions and issues I could not figure out on my own. Great young man. Deserves a big raise.”
“I went in for a bill question and Jakob was super helpful and was great. He went through an upgrade pitch but wasn't pushy. He was awesome. I know they have to try and sell stuff and I can appreciate that. His attitude and vibe made me want to even though it currently isn't in the cards. But when it is I will be going back and working with him.”
“My samsung phone had a bad, swollen battery. They replaced the battery, replaced my screen protector all under 2 hours for under $200. A deal compared to the price of a new phone. I will be back.”
“Talon assisted me within seconds of entering the store. He helped me with my upgrade, explaining my options and processing my purchase in a friendly, professional, and competent manner”
“I started with US Cellular 23 years ago. Flip phones. No problems for ten years. When they refused to transfer or port a phone number, I decided to change companies. What a mistake. T-Mobile sims failed monthly. No towers available? Verizon ... their technicians on hold with their company for 3 hours trying to fix issues for me! And they want me to go to their web site? Never!Terrible customer service! I came back to US Cellular. The corporate stores are the ones that have good service. I'v had problems with the private stores. Stay with the corporate stores.”
“This store has improved their customer service ! The ladies are very nice and helpful into fixing my service. They are having a promo of FREE service for life and the awesome ladies gave me that promotion ! super helpful, super nice stop by and see them !”
“Great customer service, very helpful. I wasn't quite sure what type of phone I wanted. They were very patience and helped me chose a great phone and for cheap. Very pleased overall.”
“Morgan was a rockstar. I really appreciated her patience and helped me sort through a new phone purchase and test out a variety of accessories. The first time I’ve had this process go so smoothly.”
“I am taking a moment of my time to tell you what a great experience I had today at the Clearwater Ave Kennewick location. It was 100% do to meeting and being helped by Crystal J. !
Turns out, I was stressed about something I did not even need to worry about!
Crystal J. helped me to go from having a stressful day, to feeling like I had just won the Lottery!
Customer service is alive in this location, and all because of Crystal taking the time to hear out my concerns, and without hesitation she made me feel happier and appreciated like simple words can't possibly describe to others. So if you need to find a great cell phone carrier or a location that values both your business, and your time then look no further! I hope Cricket understands that someone like Crystal J. is one of the great reasons people like myself will show my appreciation to that business, and to the great Spirit she showed me and how it made my life, feel so much better than I could ever have imagined!
Thank you Crystal J. and I hope your day is half as great as you made mine become today!
Bill E.”
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“My girlfriend’s battery went out on her, so I called around asking prices. This shop had the best prices for a battery replacement. When I got to the store, the guy behind the counter offered to do a battery test before we swapped it out to make sure it was actually the battery, just trying to save me some money. I would definitely recommend this place to everyone, they even fix consoles and stuff too!”