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“I went in last week when I was having some issues with my cell phone reception and network speed and Jonathan was able to help with resetting my network settings, and changing around other configurations which helped tremendously. Afterwords, we did a speed test and the results were night and day. If you ever need help with your devices and/or your services go in the Columbia center location and ask for Jonathan!!”
“Dulce did an excellent job helping me change my phone. She is very knowledgeable, patient, and kind. She made sure everything was set up correctly and explained everything clearly.”
“Talon assisted me within seconds of entering the store. He helped me with my upgrade, explaining my options and processing my purchase in a friendly, professional, and competent manner”
“Jakob Hayslipl - Thank you, Jacob for listening to my story and giving me the opportunity to move forward after a year-long struggle with my phone issue. So grateful you took the time to hear me out and get me on a good path!”
“My samsung phone had a bad, swollen battery. They replaced the battery, replaced my screen protector all under 2 hours for under $200. A deal compared to the price of a new phone. I will be back.”
“I started with US Cellular 23 years ago. Flip phones. No problems for ten years. When they refused to transfer or port a phone number, I decided to change companies. What a mistake. T-Mobile sims failed monthly. No towers available? Verizon ... their technicians on hold with their company for 3 hours trying to fix issues for me! And they want me to go to their web site? Never!Terrible customer service! I came back to US Cellular. The corporate stores are the ones that have good service. I'v had problems with the private stores. Stay with the corporate stores.”
“Liz at ely boost mobile was fast and professional and very knowledgeable and very helpful great customer service skills been a happy boost customer for 6 years recommend you guys to all my plumbing friends”
“This store has improved their customer service ! The ladies are very nice and helpful into fixing my service. They are having a promo of FREE service for life and the awesome ladies gave me that promotion ! super helpful, super nice stop by and see them !”
“Our experience would have been a 5 had you allowed us access to your restroom. After an hour+ commute arriving before the recommended one at Macy's opened, it would have been customer service friendly to not have to drive to the Starbucks mid transaction. Management: do better.
As side from this, Edgar was very efficient, professional and patient. Thank you.”
“Seemed to open a little after open time instead of 10am. Showed up at 10am and doors were locked.
Mom’s phone problem got fixed though once we came back to the location 30 minutes later.”
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“My girlfriend’s battery went out on her, so I called around asking prices. This shop had the best prices for a battery replacement. When I got to the store, the guy behind the counter offered to do a battery test before we swapped it out to make sure it was actually the battery, just trying to save me some money. I would definitely recommend this place to everyone, they even fix consoles and stuff too!”