iQ Credit Union has garnered a positive reputation from its customers, who appreciate the helpful and knowledgeable staff at both the Ridgefield and Battle Ground locations. Many have expressed satisfaction with the in-person customer service, praising the associates for their efficiency and ability to address questions effectively. A notable experience shared involved an associate who provided exceptional assistance during a difficult time, quickly helping a customer open an estate account with professionalism and care. Customers also highlight the convenience of online banking services and the overall reliability of the credit union. While some customers have requested expanded hours or additional locations to accommodate their schedules, the general sentiment remains that iQ Credit Union is a solid choice for those seeking a reliable banking experience. With many long-term members recommending it as a great option for anyone looking to switch from traditional banks, iQ Credit Union continues to be recognized for its commitment to excellent customer service and member satisfaction.
Really need expanded hours or a location further north. I have been with iQ for for almost ten years and have had issues making it to the bank before they close after moving to Kelso. Do not want to change banks but I almost have to make that decision due to not being able to make it there before they close each day.
The staff are always very helpful at both the Ridgefield and battle ground locations and as a whole this credit union is extremely efficient. I've been banking through them my entire work career and never had a problem so if your looking for a new or a first bank that's reliable and we'll rounded this is it.
