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March 2024 by whare house house
Horrible post office and awful staff. Sad for a small town...... So I had another run-in... these worthless self entitled employees are really difficult to deal with, so I went somewhere else again and guess what they took care of me no problems or questions asked. It's weird that 1 post office will take my $$ and 1 will cause nothing but problems.... anyhow save yourself a headache and use a different one. Just my 2 cents
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March 2024 by Courtney Kelley
Worst post office around.
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March 2024 by Josie Yerxa
I got a notice the that my mail would be held if I didn’t smooth out the drive in front of it. So I fixed it. Called the PO to see if my mail was at the office. Nope the driver had it. Did she put it in my mailbox? Nope. Haven’t gotten my mail in 4 days. Now I have to drive to Roy and tell the postmaster that AGAIN I’m not getting my mail. It’s either that or I don’t get all my mail.
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January 2024 by Racin' Unexpected
If I could give this 0 stars I absolutely would, this is going to seem “childish” to some of you, but I’m done being nice. So this isn’t the first and I’m not even going to complain about this time. This post office is the ABSOLUTE WORST POST OFFICE EVERz The workers are straight out RUDE and disrespectful when a package is MISSING. We had cat litter get delivered Dec 13th 2023, never showed up but showed as delivered, I went and complained THREE times WITH a tracking number. You know what they told me? They told me “well we can look through the big packages not the small packages” with an attitude. I said, “well this was delivered Dec 13th” I was there the 16th. “So it should be in a box, or I should have a yellow slip, and I haven’t gotten one” the next day there was one, but it was for something different, I complained AGAIN, yet NO PACKAGE. It was delivered Dec 13th and I got it IN JANUARY, WHAT??? This has happened MULTIPLE times, and by multiple I mean 8-10 times in the last 6 months, including ones we’ve had to REORDER AND SEND TO A DIFFERENT ADDRESS. THEN I had a jet tag delivered there, it NEVER SHOWED UP. Then this past week, I had an order that was delivered ready to be on the truck and delivered to my personal address. THEY PUT IT ON THE WRONG TRUCK AND IT ENDED UP IN KENT. So they brought it back and I got it the day after it was supposed to be delivered, this post office is ridiculous. The workers are ridiculous, are the workers really that unhappy with their life? Are they really that horrible at doing their job that they have to be disrespectful to almost every person that walks in and asks “hey where’s my package it was delivered the other day” YES IVE WITNESSED MULTIPLE PEOPLE HAVE THE SAME PROBLEM. I’m tired of being nice to them. This is absurd, they either need to step it up, or move on to a different job and stop the excuses of “there’s only one of me” when clearly there’s 3 people attending to customers, and MULTIPLE people in the back. I’m tired of it.
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December 2023 by Dennis & Terri
After 17 years at Roy Post Office, I was forced to leave due to 2 horrible workers and their unprofessional work ethics. They gave a $400 package to another box owner. Thankfully, they were honest and brought it back. Post office lost another package. I was told there's a key in my box. There wasn't, I had just checked. "You must have lost it." 3 days later, an awesome worker told me the key had dropped on the floor and had several packages stacked on it. No apologies from the 1st worker on the key. Not even a mention of it. Moved to McKenna Post Office, high-quality friendly service.
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December 2023 by Morgan Yates
This post office regularly misplaces, mis delivers, and will do everything in their power to charge you or over charge you for shipping.. multiple times my 18x15x12 2 cubic foot boxes are charged a over 2 cubic foot non standard size $15 fee!! Taking this problem and complaint a step higher then this local office! Do better Roy postal workers!! I don't like being extorted!
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December 2023 by L McLucas
My mail gets stolen constantly. I spoke with my carrier asking about suggestions. Was recommended to get a locking box but no guarantees it will stop anything. I get that. However, when the door was ripped off of my locking box so that my mail could stolen again, the carrier failed to notify me that my box had been damaged and continued to leave mail in the box. Truly stellar service.I’ve lived all over the country and never experienced such blatant disrespect and poor customer service. The lack of professionalism and failure to take any sort of action has cost me well over $1,000.00 in stolen or damaged property.Now I will pay to maintain a PO Box since the state of Washington turns a blind eye to thieves.
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October 2023 by Rita Jaks
Every time I have to go into the post office in Roy, someone is complaining. I have had our mail carrier send back a box from State Farm (small enough to fit in the mailbox), not give me any notice that I have a certified letter to come sign for and send many other things back because she didn't want to deliver it. There is a reason they have such a poor score, very unhelpful to get issues resolved. I had to pay for a private mailbox in another town to be able to get my mail and get it in a timely manner. SMHIf I could I would give them a negative number not just a 1 star
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August 2023 by Brooklyn Kuxhouse
Not sure of the ladies name working at the post office was VERY rude and very unhelpful and HUNG up on me when she didn’t know how to help me instead of giving me options of what to do to solve my problem.
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August 2023 by Alexandria Hall
This post office is a joke, & very clearly needs new leadership. Their “post master” the Asian lady that refused to give me her name is beyond rude, & doesn’t like when she’s met with the same attitude she’s giving off. I’ve been here just under a year, & they are too lazy to put your packages in a box, instead hold them at the counter 85% of the time. When they close at 4:30 and usually people don’t even get off of work by then, it’s a pain to even pick them up. When you do go to pick them up, your treated as if your an inconvenience to them. Or they claim they don’t have your package, when it clearly says it was delivered, they are just too lazy to check. I get other peoples mail consistently, even with my attempts to return them and tell them that person does not and has never resided with me. I’ve held my tongue long enough. This last encounter set me over the edge. I got a yearly notice to update my proof of residency. Okay, no problem... I took in the two forms they needed, weeks before it says it was due. Next thing I know, I’m getting ANOTHER form 3 days before the due date, which happened to be on a Friday, which left me only Saturday to get in there... which was not possible with our schedules. I called the post office letting them know, & the post master was incredibly rude asking me three times “what my problem was” as I’m continually repeating myself explaining the situation, that I had already been in and gave them the forms they needed. Mind you, I had THE SAME problem when we first moved in. I brought them everything they needed to set up the box, including my lease, and days later I got a request for the same freaking things I had already brought them. So imagine my frustration. She showed no sympathy for their screw up, no apology, just a dry response of “well you will have to do it again”.... lady, do you realize how much of a pain it is for people to get in there to begin with, with your operating hours... how about you train your staff, and take some classes on customer service and how to speak to your customers.. Apologize for your screw ups, it goes along way.Update - 2 years later. Post office is still a joke. The lady turned out to be the post master, & is horrible. I’ve walked in for her to be reaming another employee to the point she was crying in-front of me. The post master did not stop until i actually interrupted her to tell her how inappropriate and unacceptable what she was doing was. Especially in-front of a customer. That gal is no longer there. The turn over rate here is awful, I’m sure because their boss sucks. They’re currently a new guy, I think his name was Nick? He’s been phenomenal. Helpful, kind, knowledgeable, friendly. I didn’t even have to ask him to look for a package, he just did it! And ran back out to my car when he found another package of mine. We need someone like this running this post office in our little town. I do not understand how this woman is still even here. It’s horrible.
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August 2023 by Sjannie Jaquish
The post office delivered my package to the wrong address. They also deliver my mail to my neighbors all the time and vise versa
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August 2023 by Teresa Wilcox
I had a dilemma with a very important priority package that practically circled our state before coming to my address. With the assistance of several Roy Post Office team members, the issue was solved and hand delivered to my door. I cannot thank them enough for their incredible customer service!
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July 2023 by Carla Fouste
This post office is horrible. I was sent a priority envelope, SIGNATURE REQUIRED. Not only was it delivered to the wrong address it was just dumped in the wrong mail box with no signature. They are rude in the office and I am always getting someone else's mail.
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June 2023 by Aislyn Morey
THE WORST POST OFFICE!Congrats Roy PO, you've have achieved it. Countless lost packages and pieces of mail, mail thieves, uneducated and untrained employees, the list goes on. Why is this place still running!? The amount of money they've costed me is absolutely ridiculous. They need to hire people that actually know how to do the job and do it well. They're rude and snotty, they will lose your packages and then shrug their shoulders.
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June 2023 by Macailey Burkhead
Should really update your hours on here, I understand today is a holiday but according to google maps your hours were normal today. Had no mention of “holiday may affect these hours” like other holidays normally say. Wasted time and gas driving to pick up a package after I checked here to see if y’all were open.
