United States Postal Service
Post Offices ,
Shipping Centers
Hours:
202 Lyle Street, Roy WA 98580
Hours
Wednesday
8:30AM - 4:30PM
About United States Postal Service
The United States Postal Service is the only organization in the country to regularly deliver to every address, providing secure, reliable, and affordable delivery. While some reviews note inconsistent experiences at a local post office, positive feedback highlights specific instances of incredible customer service. This includes a postal worker who brings packages to the porch and staff who were nice enough to help customers even near closing time. Other reviews mention team members who solved a delivery dilemma with a priority package and hand-delivered it. However, some customers report negative interactions with other workers, describing them as rude or uncommunicative. Issues with mail handling, such as shoving items into boxes or insisting customers come to the counter for legitimate mail, are noted. There are also complaints about inaccurate online hours, leading to wasted trips. The location manages a high volume of mail and constantly innovates to improve customer experiences.
Most Recent Reviews
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August 2026
Completely incompetent post master in charge, there rest of the employees are good. She makes the most ridiculous rules and changes them on a whim whenever she feels like it. The only reason I use this place is cause I live in town and it's the only option for mail service.
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August 2026
Waited behind 3 other people for 10 minutes, no body came to the front. I could see 3 people sorting and loading mailboxes. If they could just divert automatically when they see a line to help the people waiting this place would likely run better and get better reviews.
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July 2026
Obstructive. Harassment techniques used in response to common complaint about rural delivery. Radical misunderstanding of the customer needs especially the disabled.
More Comments(117)
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Roy, Washington
