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February 2024 by Glenn Muske
Just wish it was closer to train station
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February 2024 by Andrew G
Great service, staff all excellent and friendly!
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January 2024 by Angi Götze
Staff was nice but upon pick up my reserved car was only at a half tank. The vehicle had not been cleaned on the outside either, and the wipers did not work properly, which was not ideal during winter weather. I left a note inside the vehicle that I basically paid extra for the previous renter's gas usage, but I was still charged the full price. Zero points for customer satisfaction!
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December 2023 by Jacquie Mesner
Plus another 95 more stars! My daughter and I flew into Seattle for one night and was planning a trip to Leavenworth to check out Christmas Town the next day. I had rented a midsize SUV with no AWD, as I was getting ready to leave the counter to get my car I had mentioned to Martavius (Alamo Rep) that we were heading to Leavenworth and he had this look of what?! and asked me for my paperwork back, he mentioned to me that Leavenworth got 3 ft. of snow and he said to me "you need an AWD SUV" so he changed it on his own. I really appreciated his concern for my daughter and I with our safety! I'm an Alamo Insider member and have always loved renting with Alamo, it's the only car rental company I use because of how Customer Service always treats me (THE BEST) and Alamo's pricing! KUDOS TO MARTAVIUS...YOU ARE THE BEST AND THANK YOU SO MUCH!!! P.S. - this was such a great trip we ALSO WE LOVED LEAVENWORTH!!!
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December 2023 by Gel Quinto
Had a very nice and easy checkout process with Rayan. Rented a pickup for a drive to Leavenworth and he was giving my boyfriend and I recommendations on where to go, etc. Great service!
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December 2023 by Corey Nichols
Wanda!!! Wanda is a true gem. She loves her job and she was the best first impression for us visiting Washington. She made us laugh so much and smile. It was a fun start to our trip. She even walked us out to see the view of Mount Rainer. Alamo, don’t let Wanda go! Give her a raise.
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November 2023 by Frank Richard
Told over the phone that only drivers license was needed for Canadian driver. Walked 1/2 an hour to get there and got refused car rental because i didn't have my passport on me. Even had a picture of my passport which wasn't accepted.
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October 2023 by Stephanie Lucas
Great rental experience. The car was clean and in good condition. I've had alot of bad rental car experiences before and this was one of the best in recent years. My car was ready and the attendants told me all of the information I needed to know about the vehicle before I left. I returned this car in another state and there were no issues at any point.
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October 2023 by Edith Denton
This was my first experience hiring a car in the US and I was really nervous about the whole process. I booked my car a few months before in the Uk. The price is booked the car was what I paid. No upselling or hidden costs. I made sure I booked the car on the uk Alamo website so that I knew what insurance cover I needed.When we arrived at the counter everything was explained to us really easily and the service agent answered all my questions about toll passes etc! He was really great and totally set my mind at ease.The car we got was a mid range Nissan Sentra which was immaculately clean and well maintained. It was a dream to drive even on my slightly scary first drive on the i5! We took it all the way down to the 101 into Oregon and into upstate WA. Unlimited milage was great and the car was extremely economical. Loads of room for two cases and food shopping too.I would not hesitate in recommending Alamo for good quality and transparent hire costs to any of my friends wanting to do a road trip in the US like we did. Thanks for great service guys!
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August 2023 by Donn Harrison
GREAT spot for picking up a rental in Seattle. The staff is beyond helpful and works with you to make getting a car easy and quick. The location was super handy for us as well.
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August 2023 by Scarlet Urbina
I CANNOT give this place enough praise! Renting a car has always been a nightmare for my husband and I. This experience was smooth, fast, honest, and the customer service was FANTASTIC. Alicia checked us in and the process was so fast and she was such a sweetheart. When we got our car, the people who gave it to us were very friendly and fast! Car was super clean and brand new which was so fun! I cannot give Lucas enough praise at the check in counter. He was so beyond helpful and friendly. He made the process painless and fast. True definition of 5 star service. The price was excellent for what I got and I cannot recommend this location enough!
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August 2023 by Loretta Divine
We are loyal to Alamo. They provide the best rental plan (no charge for spouse to drive, unlimited miles) and best customer service. The attendant even loaded our luggage into the car. They usually have size and style of car we need.
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August 2023 by Joe Jackson
We had a terrific experience renting from Alamo in downtown Seattle. Besides getting a very fair price, we were given a brand new Pacifica. The staff we dealt with were friendly and customer focused, especially Brian. We did have one concern when we realized during our trip that the temporary license plate was going to expire before we were scheduled to return the vehicle. We called the Seattle office (using National phone # since Alamo's prompts would not take us to that location). Brian assured us he would do all he could to avoid interrupting our trip. He suggested we try to swap cars in Bozeman or Calgary, but neither location had a vehicle available. He emailed us the registration and to make up for the inconvenience, he even offered to cover the drop off cost if we wanted to return the car directly to the Seattle airport. This was a big time saver and we couldn't be happier with our Alamo rental experience.
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June 2023 by Nora Cat
The vehicle we rented was incredibly clean, and the check-in a check-out procedure was remarkably quick. I don't remember the associate at check-out but Willie at check-in was super friendly!
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June 2023 by Chad C
One of the best and easiest car rentals we have done. Willie , the guy hooking us up with the car was awesome , he just made it that much better.
