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January 2024 by j stinks
It took a while because of parts but after a couple days with my car back I can honestly say they did an awesome job. The car drives straight and true as if nothing ever happened. Thank you carstar !
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January 2024 by Juan Viveros
My car looks great. Like nothing ever happened to it.I was kept informed of the repair progress by text.And the staff is very friendly and professional.
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December 2023 by James O'Brien
Ballard Collision is a great operation with wonderful communication and follow through. Great staff! Unfortunately, I have had to be there 2x in 2023 and both times were easy.
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November 2023 by Shauna Leggett
The team at Carstar was efficient and transparent. They sent frequent text updates on the status of my repairs and the end result looks great.2 comments - I had to pay my deductible upon pickup, which insurance assured I would not, because Carstar hadn’t actually ever sent the estimate to insurance (so my insurance says). Another note - all the settings in the car have been changed and I’m not sure why that is necessary. Just will take some re-configuring.
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November 2023 by E M
Awful experience. I had my car parked on the street and had someone hit the side overnight leaving damage to the door but still driveable. After going through insurance, this place did an initial inspection and then scheduled another dropoff in which they said they would find out the repairs/parts needed and an estimate. After dropping off for a simple side swipe and repaint, it took them over 4 weeks to return my car which is already ridiculous based on the damage (and they won't allow you to keep your perfectly driveable car while they wait for parts). Worse is that their text service told me that my car would be ready when it wasn't. I arrange for my rental to be returned and called to ask what time my car would be ready only for them to tell me that the text service isn't accurate. I had to wait almost two more weeks for my car, had to pay AGAIN for a rental because my job requires it, and at no stage got clear communication nor timely service.I cannot recommend this place less. Avoid at all costs, especially if you aren't super wealthy, need a car for work, and don't have insurance that will cover a rental. The amount of financial hardship I went through for something I thought would be a straightforward repair (just a sideswipe and some paint damage) is unbelievable.
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November 2023 by Mallory W.
Very transparent and communicative! Car looks brand new after they repaired it. Worked with my insurance company and made the whole process very smooth and easy for me
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November 2023 by Janna Chao
The car repair is top notch. And I appreciate the clean up of the interior. Beware the canned text messages don’t necessarily line up with actual progress/finishing repairs.Services: Painting
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November 2023 by John Hutchens
The folks there were friendly, explained the process clearly, kept me up dated, via text, nearly daily and finished the job 2 days ahead of the projected finish date. The vehicle was nicely cleaned and all repairs and charges were explained when I picked up the car. I would recommend this car repair shop to anyone that needed collision repair work done on their vehicle.Services: Tires
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November 2023 by KM Krishnan
The work was satisfactory. However, when the car was returned1. The cover plate for the electronics in the hood was not in place.2. There was no air in the tires. When I brought it up, the immediate reaction was to say that the tire lights were on during the intake. Upon checking it was found not to be the case and Lauren took care of it.3. Many settings in the car has been altered. For example the speedometer now reads in km/hr instead of miles/hr. I still don’t know how to change this. I am wondering what this has to do with repairing the body of the car.Overall, somewhat disappointing given that they did not pay attention to such details. I trust the body repair was done more carefully than how the car was returned to me.Happy to answer any questions. In light of the above, I will give you 3 stars for your work.CheersKannanService: Body & Trim
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September 2023 by caroline Reeves
Communication was absolutely horrendous. I called 3 weeks ago to get scheduled for an estimate that I can send to my insurance for my car that someone hit while parked and ran. The person on the phone said that they have appointments in early October but the scheduler was out and would call me back in a couple days. They then hung up on me and didn’t take any of my information. I assumed they maybe had caller ID and would have my information to call me back that way. A week goes by I haven’t heard from them so I called and no one answered and I left a message with my information. Another week went by and I called again (during business hours each time) and left another voicemail with my information and let them know that I had been trying to get in touch with them for 2 weeks. Their voicemail even says leave your name and number and they will give you a call back. Again no one called to get in touch with me. I called again this morning and finally someone picked up but informs me that they are now only taking appointments for early November but they will not take my information until I send over an assignment from my insurance. Which is something that the person on the phone I was speaking to 3 weeks ago never informed me of. I will not be bringing my car into here and I wouldn’t recommend them to anyone. I’m actually recommending to my insurance company that they take them off the list of places they suggest to people in the Seattle area.
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September 2023 by Samantha Boshoff
this was my first experience getting body work done on a car w/ insurance. car star was really helpful and communicative throughout the work. my brand new car unfortunately got rear ended and car star brought it back to looking brand new (plus they washed my car)!Services: Painting
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August 2023 by Devon Carroll
CARSTAR was quick and thorough and communicated every step perfectly. They were able to get me in when all other shops in the vicinity didn’t have space to work on my car for several months, so I really appreciate them.
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July 2023 by Sue Thompson
The work was excellent. Staff efficient and friendly. Facility clean.The time frame to find a hood for me was 3 weeks. Then a week to prepare it.Suggest temporary schedule, possible reschedule if products still not available. That way I would still have a car to use until products come in.
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July 2023 by Holly Palmer
Excellent communication and service. The work on the bumper of our car was Outstanding! It looks beautiful. CarStar also washed and vacuumed out our car when they finished. We are so pleased.Services: Painting
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July 2023 by Jesse Johnson
Wanted to inspect and complete all repairs before any estimate. Confirmed multiple times over the phone that they would refuse to give me an estimate before making full repairs. When clarifying this policy of obligating customers to pay for repairs without consent, they cancelled my appointment.I hope you all have the day you deserve :)
