The Bank of America drive-thru ATM at Westwood Village offers a positive banking experience for customers. Despite occasional long lines, especially on Saturdays, the staff works efficiently to serve clients quickly, often in about 15 minutes. The branch is praised for its helpful and friendly team, with particular mentions of staff members who go above and beyond to provide excellent customer service. Customers appreciate the professionalism, patience, and clarity of the bankers, with some recommending specific employees for in-person banking needs. The branch staff are seen as caring and understanding, especially during difficult personal circumstances, and are willing to assist with a range of banking needs, from opening accounts to managing financials. The branch also follows CDC guidelines to ensure safety, which may lead to temporary changes in hours, so customers are encouraged to check hours via the Mobile App or website. Overall, the branch is known for its helpful staff, efficient service, and a welcoming atmosphere, making it a reliable choice for banking needs in the Westwood Village area.
My partner and I had a great experience doing our transaction here today. This location looks really nice from the outside and inside. The bank teller, Angela, was very courteous and helpful in assisiting us with choosing newer bills for lucky money for Lunar New Year. The transaction was smooth and fast as well!
January 2026
Great service. We had a great experience with Daniel Jeon during our visit at the bank. He explain everything and answer all our questions really well. Highly recommended! Thank you Daniel. You’re the best!
July 2025
Stopped by today to pickup foreign currency and the staff was wonderful. I was greeted and helped right away by very polite and friendly staff.
