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“I opened my WaFd account here at the International District part of Seattle in 2016. So its’s been over 10 years since then. Nonetheless, I never really had a close relationship with the bankers and managers in terms of regularly doing banking transactions. At one point, my account was inactive, and down to zero balance as it was not my main bank, up until very recently. A couple of months ago, I closed my account with my main bank, and fortuitously by default, WaFd became my regular bank.
I rarely post reviews. However, I will be remiss if I didn’t share my experience. So far, since my frequent visits to the same branch these last several weeks, I have been very pleased with the service, from the bankers and managers. My experience has been very pleasant as everyone at this branch is very accommodating. And although, there is a branch closer to where I live, I still go to this location. if I could give more than five stars, I would.”
“Mai, at the Beacon Ave branch was so professional, helpful and pleasant! She helped me take care of 4 different tasks and was patient and reassuring as we untied a knot in the system and took care of business. Thank you Mai!”
“Good bank better than regular banks. You can do everything online for all your banking needs. The ATM is also great for pretty much everything you need without any in-person service. Employees are also very professional.”
“Mark Evans is absolutely incredible and I highly recommend him to anyone! He spent time with me to understand my situation and financial goals, as well as guided me to the best solution. It was a bit complex with many moving parts and Mark stayed with me every step of the way. He proactively ensured every detail was completed as expected - and went above and beyond resolving an unexpected issue.
His knowledge of the business, customer-first attitude, and impeccable follow through in his actions make Mark Evans the best of the best!!”
“We are always taken care of in a friendly and professional manner at WaFd. We have great confidence in the staff and the bank. Thanks for making banking easy and enjoyable.”
“Kristie and Shelly guided me through a thorough reset of the mobicent control program and the password protector Dashlane. It was complicated and required real tenacity and skill. Thanks to both of them for GREAT customer service. MJY”
“Dulcie was so on top of everything! She made the entire convoluted process of getting a home loan super easy. Any time we had questions or concerns, she was almost always available for a call to explain things to us. Her expertise and attentiveness were truly so valuable, I can't recommend her highly enough.”
“Very helpful staff. I had to interact on the phone a few times. That is an indication the online interface for Internet banking needs some improvement. I opened CDs with them from across the country because of attractive interest rates. I was satisfied with that part. Seems to have more procedural requirements than the banks I am used to. Also, more paper mail than I would have expected or wanted.”
“We use Homestreet at my work and I am in the process of taking over a new position. Made a small error this morning and Chloe was so lovely and kind and really helped me out by resolving my error and saving my morning in less than an hour! Thanks a million, Chloe! (And shout out to Reyah as well on the technical side of things) much appreciated!”
“What a great experience. Although I was unsure about the process, the team here made sure to explain everything and answer all of my questions. Was still a bit unsure, but the level of care taken with my situation was plenty to convince me. I know I made the right choice.”
“Been inside a few times. Was pleased with there teller. Good experience. I have visited many branches. This one is the only one in down Seattle. Easy by bus and public transportation.”
“A big thank‑you to Isaac, the cashier who took the time to explain better investment options and share valuable tips that truly improved my financial planning. I’m grateful for his kindness and professionalism.
My thanks also go to Tinsae for the helpful assistance.
I appreciate you both.”
Closed
425 Pike St, Seattle
Banks
“I had an exceptional experience today.
I was experiencing real frustration with my on-line banking.
When you are about to be 89 years old and something that you did so easily before, suddenly becomes confusing--it's depressing.
Oh, and by the way also, maddening. First, I spoke with an assistant who was well-trained to help clients like me. But not being able to see my computer, she confessed she was limited in what she could do.
It was then that she suggested I talk with a local person with WaFd. Then that person called and after some initial conversation, he suggested to come to my relatively near residence. Lucky me.
It was magic. And, then after it was fixed, he stayed long enough to be certain I could replicate the necessary format by myself.
That's what service looks like--in my world.
Happy Customer,
Cassandra Carothers”
“I had an excellent experience working with Alex Helms, the branch manager, regarding some account issues I was dealing with. Alex was professional, patient, and extremely knowledgeable. He took the time to fully understand the situation, explained everything clearly, and made sure the issue was resolved correctly and efficiently.
What really stood out was his genuine care and attention to detail. Situations like this can be stressful, but Alex made the entire process smooth and reassuring. His leadership and commitment to customer service truly make a difference. I highly recommend this branch and especially Alex Helms for anyone needing help with their banking needs.”
“I am not a member of this bank but went in to grab quarters, as we were visiting family and needed some to do wash at their place, no banks in that area would give us quarters as we are not members but this bank was so helpful and had no issues exchanging dollars for quarters. If we lived in Seattle we would definitely do our banking there”
“I had a great experience working with Justin Navarro at the Chase University District branch for over a year now. He is extremely professional, knowledgeable, and patient when it comes to explaining banking options. Justin has consistently taken the time to understand my needs and guided me clearly without ever rushing. He has made every interaction smooth and stress-free. I truly appreciate his responsiveness, attention to detail, and continued support over the past year.”
9AM - 1PM
2424 34th Ave W, Seattle
Banks
“I moved from the US just two weeks ago from the UK and needed a checking account. The experience compared to the UK was like night and day. JW spent 45 minutes with me and could not have been more helpful”
“They always are so kind and help me for even complicated problems. My bank card has been turned off from a fraud alert. I was very grateful! The whole team here, with Ann and Sam are like family !”
“I stopped in to WaFd today as I am looking to move my accounts (personal and business) to a different bank. I found them to be kind and patient. They answered all of my (many) questions thoroughly. Will be back to move my accounts very soon! Thank you!!”
“This branch has exceptional customer service! I live a distance away and have driven down when needed and the financial services representative Andrew Lossing is consistent and awesome! If I can’t make it into the branch they are extremely helpful on the phone! I would recommend this branch to anyone needing the personal care and attention. Thank you Andrew Lossing and branch manager for everything you do! You are appreciated!”
“Fantastic! We established a trust account. Staff were ready for us and handled everything stipulated in our appointment request very expeditiously. So refreshing. Nick and Sean were total professionals and managed the entire process expeditiously an efficiently.”
“Devin Spear provided absolutely phenomenal service and went above and beyond to help me out. He expertly guided me through switching my main account to BECU and seamlessly helped me set up a new credit card and personal loan, which has helped me tremendously.
Devin was incredibly friendly, actively listened to my needs, and took the time to patiently answer every single question I had. His dedication and flawless assistance completely made my day and made me a permanent BECU customer. Highly recommend this branch, well done!”
10AM - 2PM
7153 Martin Luther King Jr Way S, Seattle
Banks
“I was at this bank yesterday May 12 2026 seeking to withdraw large amount of money in specific orders. The business teller was extremely professional and helpful. I don't know her name, but wow what a great service. I hope they promote her to management. Thank you”
“In my BECU experience, I was opening an account and getting a debit card. The person helping me out was friendly, and helpful. It would have been a 5 star experience if only they had free lollipops…*sighs* I had to pay a quarter to get a gum-ball upstairs which did not satisfy me…* sighs again* anyway, overall experience was good (:”
9AM - 1PM
5511 22nd Ave NW, Seattle
Banks
“THIS CHASE LOCATION IS THE BEST. the employees are amazing, and they really care about their customers. I’ve been banking with them through my job for the last year and a half and always have positive experiences, even though they probably have boomers screaming at them daily. i’ll miss you sean and karlos!!!”
“I've been banking at Sound Community Bank for few years. Mike Xu at Seattle location truly provided me and my family the best banking services possible. This bank responds my emails with blazing speed. This is a great bank for small businesses and personal account. highly recommended.”
“I had what I thought was a simple issue that turned out to be more complex than anyone thought, and everyone, from the concierge staff member to the manager, were all very kind and patient with me. There was a once-in-a-blue-moon computer glitch that had me all frustrated, and their team was just the best at helping to sort it all out.
Highly recommended for all your banking needs, simple or otherwise.”
“Zulkiffly Sa and his team at the Phinney branch are fantastic! They consistently go above and beyond for their clients. Zulkiffly even made a trip to a mutual client's place of business to get opening paperwork signed—truly exceptional service. I always refer people to HomeStreet Bank because they offer the kind of personalized service you can only find at a great small bank. Highly recommend!”
“WaFd has been our business bank for 20 years and their service has always been excellent. Every time I go looking for help I am always satisfied. The personnel is friendly and professional. I have dealt w other banks and WaFd is far superior in their customer service”
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“First tech is really cool bank, the employees are really helpful and supportive. Special shout out to Francis of SLU branch, he helped me solve my problem and he is very friendly and supportive.”