BMO has received mixed reviews from customers. Some praise the helpfulness and responsiveness of staff, particularly mentioning individuals who provide good customer service. Many appreciate the ease of setting up accounts and getting assistance with loans. However, there are serious concerns about the bank's handling of funds, with complaints about money being held for extended periods and poor communication regarding account issues. While some customers have positive experiences with the branch, others warn potential clients to be cautious, indicating a lack of trust in the bank's practices. Overall, BMO's customer service varies significantly among different staff and situations.
I was very well served, especially by Taj Benford . He was professional, patient, and very helpful throughout the process. Everything was clearly explained.
June 2025
We worked with Sam to set up an account for cross-border banking with Canada. I was a bit wary considering the reviews on here, but Sam made things really easy for us; helpful in person and responsive on email. Thanks!
June 2024
staff is helpful here. I wish they had more hours (Saturday would be helpful), but a lot of things can be done online
