COUCH is a locally owned small business that specializes in crafting high-quality, customizable couches and sectionals. Customers consistently praise the excellent and professional service from the staff, who provide helpful guidance through the selection process, offering valuable insights on materials, dimensions, and design choices. Many reviews highlight the durability and attractive design of the couches, with one customer noting their couch still looks new after years of use, including being resistant to pet-related messes. While delivery times can be longer than initially promised, customers appreciate the clear communication regarding updates and estimates, especially during peak times like the pandemic. The furniture is made in the USA, and the pricing is competitive with other retailers, making it a worthwhile investment. Clients enjoy a wide range of fabric options, although some find the decision-making process challenging due to personal tastes. The staff's patience and non-intrusive advice help customers make informed choices. Many customers have expressed their satisfaction with their purchases, noting the comfort and craftsmanship of their furniture. In addition, COUCH has received positive feedback for their customer service, with staff being prompt in addressing inquiries even after the sale. Overall, COUCH is highly recommended for those seeking quality and comfort in their living spaces.
The sales people were wonderful at guiding me through all the choices to make the perfect couch for me. They steered me towards velvet to handle cats as well, which I hadn't thought of before. I've had it for 6-7 years now and it still looks about as new as when I got it delivered, despite being routinely puked on by my... read full comment
October 2022
Excellent, professional service. Just the right amount of attention and advice while making our selection. Our customized sectional (seat height, depth, arms, length, style - everything!) is exactly what we wanted. Plus made in the US!
January 2022
An amazing balance of style and comfort. Our new sectional is our second custom couch and it is sink in comfy but maintains its shape when we get up. Love it. Service in the store and final delivery was helpful and efficient.
