COUCH is a locally owned small business that specializes in crafting high-quality, customizable couches and sectionals. Customers consistently praise the excellent and professional service from the staff, who provide helpful guidance through the selection process, offering valuable insights on materials, dimensions, and design choices. Many reviews highlight the durability and attractive design of the couches, with one customer noting their couch still looks new after years of use, including being resistant to pet-related messes. While delivery times can be longer than initially promised, customers appreciate the clear communication regarding updates and estimates, especially during peak times like the pandemic. The furniture is made in the USA, and the pricing is competitive with other retailers, making it a worthwhile investment. Clients enjoy a wide range of fabric options, although some find the decision-making process challenging due to personal tastes. The staff's patience and non-intrusive advice help customers make informed choices. Many customers have expressed their satisfaction with their purchases, noting the comfort and craftsmanship of their furniture. In addition, COUCH has received positive feedback for their customer service, with staff being prompt in addressing inquiries even after the sale. Overall, COUCH is highly recommended for those seeking quality and comfort in their living spaces.
The design team in knowledgeable, kind and efficient. Working with them to create custom pieces that will enhance our space has been nothing but amazing.
June 2025
Couch! was a great experience. I loved that Rosie partnered with me to tweak the Harris to add rounded corners. The final product is beautiful, well made, and luxuriously comfortable.
May 2025
We’ve had their couch for 4 years now. Still holding up really well. Great customer service too!
