-
December 2023 by Aidan D.
never on time with shipping my orders for my small business. Now they on strike and all my customers are upset with me about my package. I'm able to go pick it up but they said I have to wait until it gets closer to my home.
-
November 2023 by scott healy
Went to the service center to pick up a package. Employees were super friendly, and pickup was easy. Didn't have any problems with my shipment either.
-
October 2023 by Melisa Miller-rhees
By far the worst shipping company I’ve ever had to deal with. There were two people I talked to that were helpful but that was after I escalated my issues to a supervisor who did nothing more for me than the associate I talked to first. My first delivery from DHL Express tried to deliver my package 3 times before they even read my delivery instructions which they only give you 2 sentences worth. My package was undeliverable via the main entrance to my complex because the building has a high level of security so every door is locked and you have to enter through the parking garage. Had my directions been read or if the driver even carried a phone they could call me on they wouldn’t have had to make 4 attempts to deliver it! The same thing happened today with my delivery. It was supposed to be delivered on Wednesday because I wanted to be home to receive it but it was already in Seattle since Monday. My delivery was not only late but they still didn’t read my instructions. I escalated my complaint to the supervisor who did nothing and then I filed a complaint. I literally yelled at every person I talked to on the phone. A few people really went the distance for me and took note of my complaint and made an effort to ask them to try again on the same day but they never showed. On top of all that they are closed on weekends so my package will be about a week late by the time I actually get it. No other shipping company I know neglects to deliver on Saturdays at the least. I’m hoping they turn it around after I file another complaint if I don’t get it by Monday so I can clean up my review but I doubt it. I’ve never been so frustrated in my life. I don’t yell at people on the phone but I did with DHL!
-
September 2023 by Maurice Martinez
Speaking based off of customer service, the quality of work from DHL Express is great. Honestly they are better than UPS because UPS lowkey makes it so that you have to pay them money to pick up packages, DHL handles the issues and fixes it for sure and asks for updates about it. Top Tier service, ty K.B. for the help!
-
August 2023 by Joel
Third-world service. International package has been missing for a week. Every day it's a different person who says "we are reaching out to the manager; yes, we also see there is no update on this package. We will follow up tomorrow."No accountability, no urgency, no responsibility. Thieves.Avoid any transaction that will use DHL in this area.
-
August 2023 by Eskender Gebremariam
They lost my birth certificate. The tracking information they gave me says it’s in Ohio. When I called customer service they told me the package never left the Seattle facility. I will never use their service again and I hope others don’t either.
-
August 2023 by baisakhi chowdhury
Your delivery service is pathetic. I sent a parcel from India. The parcel was perfectly went all the way but at the time of delivery your delivery agent gave it to some unknown person. I mean why?Does that person's name was written on the parcel? You don't even bother to call once !!!My money and emotion all went in vain !!!
-
August 2023 by Shanna Bissell
2nd time I’ve tried to receive my package and because of “no one answered the door” and “traffic conditions” it hasn’t come. Me and my family were eating dinner when I was waiting for it to arrive and I just think this is all nonsense bc no one knocked I have dogs, I just say don’t use DHL bc I doubt I’m getting my package that I spent 60$ on
-
July 2023 by Uni Dai
I’ve been using this DHL location to send documents for years.Staffs are very friendly and helpful.My international shipping usually arrives within a week, highly recommend using DHL!
-
July 2023 by Brian Hill
Really great crew, honestly one of the best shipping points I have ever been to. The employees are patient, attentive and work very hard. I am trying to give more business to DHL because of them.
-
June 2023 by Cody Krasny
Got a notification that delivery could not be completed due to me not signing while I was at home waiting for the package. No attempt was made to deliver. I was not contacted, nor was my door buzzed.
-
June 2023 by Miss Ngugi
Used to be the best but now just a disappointment, their delivery people and services are the worst. How can they claim they attempted delivery multiple times yet no one showed up.Expensive yet unreliable, such a disappointing experience.
-
June 2023 by Kanlaya Daniels
I have been awaiting for my 3 boxes of international packages that was shipped from Thailand since 11May expected to delivered 16MAY. All my packages were arrived in Seattle since 15May. I was waiting for my stuff on 5/16 but no show so I called to follow up and was told that it will be deliver on 05/18. Unfortunately, but they did not delivery all of them but only 1 of 3. So I called again and was told they could not relocated the rest of my packages. I have been calling them daily until today 23May, they finally open investigation.Around 1600 , the status of DHL tracking was update that all 3 boxes of my packages were delivered on 18May.I have been royal customer with DHL for the past 6 years and have no issue until just now.The value of my missing packages at almost $3000 plus shipping cost. My parents from Thailand also sent me their heritage outfit in of those missing boxes as well.Every time, I called to follow up, they promise to contact me or call me back for the update within couple hours but never happened. I keeps calling until they refer me to region customer service but still not helping me.I am very disappointed .
-
June 2023 by R R
I don't know how this could be any worse. Showed out for delivery and will be delivered TODAY for over a week. Called the customer service line multiple times, no answers and they just say they will "put a note into the service center to re-deliver". What does that even mean, you never tried to deliver the first time?Never shipping DHL and recommend you don't either.
-
June 2023 by Mckenzie E.
Dropped off package with Jordan. He was great, super simple and gave me the right information to help track my package before I left :)
