Feathered Friends is a store offering fantastic mountaineering products, including an impressive selection of gear. Their sleeping bags and down jackets are absolutely the best, described as amazing, fabulous, and a game changer for staying warm. Customers report being extremely comfortable and no longer shivering due to the fit and quality of their clothing and equipment. The customer service receives mixed feedback. Many find the staff to be very helpful, knowledgeable, thoughtful, patient, and professional, offering detailed information without a hard sell. They are appreciated for giving expert insights and helping customers find the right products. However, some feel the customer service could improve. Criticisms include not providing free return shipping labels, occasional unhelpful phone interactions, and a desire for better sizing information on the website. The product selection, while sometimes modest, is seen as well curated. Overall, despite some criticisms, many customers are very pleased and would highly recommend spending the money at this store for their high-quality, warm gear.
great people, great down comforters and outdoor gear
February 2024
Great quality goods and very helpful staff. Highly recommend
February 2024
Feathered Friends is absolutely the best down ever! I have used their sleeping bag and jacket on expeditions, and I am always warm. I am always cold so discovering feathered friends was a game changer!
