REI is a store for outdoor gear and clothing, known for its own award-winning product line and a 100% satisfaction guarantee. The flagship location is described as a very large, cool, and unique store in the United States. It is well-organized and spacious, with a huge selection of items and a comprehensive Re/supply section for used gear. The store features special amenities like a small outdoor park to test equipment, a track for bikes, and a rock climbing facility. The entrance is designed to feel like a trail in the woods. Customer service is consistently noted as very good, with lots of knowledgeable and enthusiastic staff on the floor to help answer questions and share their passion. The experience is often enjoyable and helpful for finding the right gear. Parking is easy and free for the first hour underneath the store, utilizing a garage system with a small grace period. Some reviewers found regular prices a bit pricey but also noted great deals. While the selection is impressive, the inventory in the large space can sometimes seem similar to smaller stores, just more spread out. Overall, it provides a fantastic experience for both new adventurers and seasoned pros.
Amazing staff with a depth of knowledge! Tried on lots of great climbing shoes from their selection and even got some route and snowpack beta. Love coming here!
March 2026
I came in asking for help finding the best pair of Cat 4 sunglasses that works with my face shape and was given excellent advice and service by Ian, who was very knowledgeable of high elevation wind, sun, and snow conditions. Thanks Ian!
November 2025
Great selection for seasoned mountaineers and those who are looking for a top notch equipment
