Feathered Friends is a store offering fantastic mountaineering products, including an impressive selection of gear. Their sleeping bags and down jackets are absolutely the best, described as amazing, fabulous, and a game changer for staying warm. Customers report being extremely comfortable and no longer shivering due to the fit and quality of their clothing and equipment. The customer service receives mixed feedback. Many find the staff to be very helpful, knowledgeable, thoughtful, patient, and professional, offering detailed information without a hard sell. They are appreciated for giving expert insights and helping customers find the right products. However, some feel the customer service could improve. Criticisms include not providing free return shipping labels, occasional unhelpful phone interactions, and a desire for better sizing information on the website. The product selection, while sometimes modest, is seen as well curated. Overall, despite some criticisms, many customers are very pleased and would highly recommend spending the money at this store for their high-quality, warm gear.
Amazing staff with a depth of knowledge! Tried on lots of great climbing shoes from their selection and even got some route and snowpack beta. Love coming here!
March 2026
I came in asking for help finding the best pair of Cat 4 sunglasses that works with my face shape and was given excellent advice and service by Ian, who was very knowledgeable of high elevation wind, sun, and snow conditions. Thanks Ian!
May 2024
great people, great down comforters and outdoor gear
