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February 2024 by Jonathan Bush
Wonderful service provided, very fair rates for currency exchange and would recommend
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February 2023 by Aubry Dugan
$4 ATM fee!? Absolutely ridiculous
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September 2021 by Ben Johnson
Will take your money but wont let you take a leak. Typical ran Seattle business. Avoid this branch at all costs. I'm a long time customer. I made a deposit, asked to use the restroom as it was an emergency. I was told there were no public restroom. After asking two employees and was told there is one but to go ask the manager (how completely unprofessional) to whom finally waddled up dramatically without saying a word to possibly (?) let me use the restroom as I was walking out the door..This is the lowest grade bank branch I have ever been into. 0 professionalism, 0 customer service, always extremely slow. Corporate needs to clean house asap.
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March 2021 by Tommy Smith
Key Bank on Holman Rd. Has thee Absolute Best Customer Service. Lucia, Alice Dustin, Ben, Michael, and Brianna are AMAZING. I drive all the way from Lake Stevens to do my Banking at this ESTABLISHMENT.I would give this Bank 10 Stars. If I could. I Love You Guys. Keep up the Good work.Best RegardsTom Smith
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October 2020 by J Graham
Very unprofessional. Whenever Northgate is closed for construction I drive to the nearest location..However now, id rather drive further to green lake or Aurora, so I don’t have to deal with the constant attitudes... Find another job if it’s so insufferable pulling out money from my account. 1 star is generous... 0 stars. Green lake, an Aurora much better
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August 2020 by Artie Foss
Horrible experience with a loan. Lucia seems nice at first , and she puts on a good face. Yet during this process she lied to my face multiple times. And claimed she never said things she said in prior conversations. On top of that she had told me she was overnight shipping through fedex a check for the loan. Come to find out she did no such thing and the package won’t be arriving for an additional 48 hours later. Not overnighted like she promised, just to get me out of her office. Horrible experience, unprofessional all around. She is two faced. Wouldn’t ever come back to work with Lucia or key bank In general. There are many other banks that can handle what she cannot. ????????
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June 2020 by Simba Tien
All bankers and the branch manager I met are super nice and friendly. I was here to open an account and the process was pretty smooth. Really appreciate the help from Alice!
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April 2020 by Stephen Lowe
When I had difficulty with my accounts they were able to help instantly in spite of the current situation.
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November 2019 by Cindy Howard
Alicia is the best! She always takes great care of me!
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April 2019 by Patrick R.
This is the best Bank branch in the neighborhood. Friendly and professional staff who are always willing to help with problems. Even when it is with another Bank not just theirs!
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September 2018 by James Schwarz
The friendly smiles and warm atmosphere shows a Professional Staff.
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August 2018 by Lukas Johmann
They printed required information for me fast and helpful great friendly staff. Always love the coffee on the way out.
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August 2018 by Autumn Williams
Every one is very helpful.
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August 2018 by Bill Hass
Nice folks, helpful.
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January 2017 by Orv Strandoo
Service has always been good and very professional. Alice Karn is as good a banker as I've never used in a span of over 45 years.