KeyBank is a highly praised financial institution, known for its exceptional customer service and knowledgeable staff. Customers consistently highlight the professionalism and genuine care of employees like Alice, who goes the extra mile to assist the community. The private banker, Brian, is also commended for his kind, patient, and communicative approach during the loan process. The Holman Road branch, in particular, is praised for its friendly and helpful staff, who provide expert guidance and a can-do attitude, making customers feel valued and appreciated.
I have been with KeyBank Holman Rd branch since 1986. The staff are highly professional and genuinely friendly. They always explain your options, and never pressure you or try to sell you something you do not need. Lucia and Alice are the anchors of this operation and deserve plenty of credit.
March 2026
This has been my bank for over 30 years. Everyone has been really goo's to me. Other then today. The woman behind the counter was curt and a bit stand offish. She was the only one behind the counter. Next time I'll go to a different branch.
May 2025
Alice is a gem. She is knowledgeable and professional. She is genuine and willing to assist, always going the extra mile. Thank you, Alice for being part of the community and our banking family. You are appreciated.
