KeyBank is a full-service bank where customers can open checking and savings accounts, obtain cashier's checks, withdraw cash, and use safe deposit boxes. Reviews note the staff are consistently friendly and helpful. Many describe positive, efficient experiences with standard transactions and appreciate employees who offer helpful financial options. However, some customers report occasional procedural hassles and unexpectedly slow service for non-routine transactions, even with no line. One specific account type is mentioned as sometimes causing complications that require multiple staff members to resolve a simple task. The bank has shown a willingness to address customer concerns directly when issues are raised.
We have a safe deposit box and kid’s savings account here and always appreciate the friendly and helpful folks at the counter.
March 2025
Luke was amazing!! Helped open my checking account and gave me several options to invest and help pay off and consolidate my debt. 10/10 recommend.
September 2023
Had to go here twice when I moved to Seattle, first to withdraw cash for the movers, then to get a Cashiers's check for the first month's rent.The staff were very helpful each time.
