Mud Bay is an independent pet supplies retailer based in Olympia, Washington, with stores throughout the Pacific Northwest. They specialize in healthy pet food and supplements made with natural ingredients for dogs and cats. The in-house veterinarian and dedicated category team search for high-quality choices to support the overall health of individual pets. Mud Bay also stocks well-made dog and cat toys and supplies, as well as a wide selection of clay and natural cat litter. They partner with select manufacturers to produce exclusive treats, toys, cat litter, and supplies that can only be found at Mud Bay or on their website. Customers praise the Mud Bay staff as the "best people" - knowledgeable, friendly, and genuinely caring about the pets and their owners. They go above and beyond to help customers find the right products for their animals, even suggesting more effective or affordable alternatives. Customers appreciate the store's generous return policy and the staff's willingness to customize products, such as modifying leashes for service dogs. While some customers would like to see a larger toy selection, they are overall satisfied with Mud Bay's diverse and high-quality product offerings and the exceptional customer service.
Friendly and helpful staff! Great inventory for your pets ?
January 2024
They always go above and beyond even offering to modify a leash to be metal free for me for flying with a service dog in training to make security easier. Every encounter has been positive over the many trips we've taken there and they have a great selection!
August 2023
Always friendly. Four stars because Not enough toy selection and I end up buying on line. Really want them to carry Tug-Enough toys, Lamby, nosework kits.
