Public Storage in Seattle offers convenient and secure storage options with a strong focus on customer service. Customers can reserve a storage space online for free, with no commitment, and choose the eRental option to skip the counter and go directly to their unit when moving in. The facility is praised for being clean, organized, and well-maintained. Staff members like Tom and Chase are recognized for being friendly, helpful, and attentive, providing personal assistance to customers and their employees. Tom is notably appreciated for helping solve technical issues with storage doors and assisting with loading and unloading. Chase is known for making visitors feel welcome and safe, offering excellent support. Although some customers experienced difficulty reaching support through the 800 number, they found help quickly when transferred to local staff like Ryan, who resolved account issues efficiently. Overall, the location is appreciated for its great communication, helpful staff, and neighborhood convenience, making it a reliable choice for storage needs in Seattle.
Our business keeps a unit here. Tom and his assistant have been extremely helpful and friendly to all of our employees as they enter the site and access our unit and load and unload our business equipment. Tom has been such a big help that we know his name well enough to include it in a review.
September 2025
Coutney restored my faith in Customer Service! She was beyond helpful! Thank you!
July 2025
Tom was amazing. Helped me solve a technical problem with my door. Jammed after some things fell inside. I really needed those items for work. He swept in like a white knight and saved the day!
