-
September 2025 by Connor Chapman
Clean, efficient, and exactly what I needed.
-
September 2025 by Jon Armstrong
I just wanna take a second and talk about how great Tom is. Tom has been working the front desk at this place since my company started keeping a unit at this location years ago. We often have multiple vehicles in the drive for a prolonged period of time as we load and unload equipment from our unit. Some of our equipment needs set up and torn down as we transport it in the building or put it inside of a vehicle or take out of a vehicle. As long as we are not a burden to other customers, Tom has always given us the space we need to do our jobs timely and efficiently. We really appreciate that. We have had less friendly interactions with the employees of other storage locations that we do business with and with other Public Storage personnel who have had an interest in maintaining a less reasonable, less productive, and less friendly collection of desires. Tom however, recognizes that our time is valuable and that a friendly long term relationship to beneficial for all parties. Thanks Tom.
-
September 2025 by Kaizen Automotive LLC
Our business keeps a unit here. Tom and his assistant have been extremely helpful and friendly to all of our employees as they enter the site and access our unit and load and unload our business equipment. Tom has been such a big help that we know his name well enough to include it in a review.
-
September 2025 by Leah Bartlett
Coutney restored my faith in Customer Service! She was beyond helpful! Thank you!
-
August 2025 by V P
I went to this Public Storage location twice during their posted office hours, including one time when I was specifically told staff would be there—both times, the office was closed. I was simply trying to update my payment card after my old one was compromised by fraud. Because staff weren’t there, I had to call in and pay over the phone, only to find my bill had jumped from $187 to $220. A few days later, I was told my auto-pay didn’t go through because I hadn’t gone online to set it up—something I was never told I needed to do. I was also never informed that this location was transitioning to self-service.
Safety Concern:
The last time I was here moving items to my car, there was no staff present on-site. A man I didn’t know approached me in the parking lot asking questions about the property. In this case, he turned out to be harmless—but what if he hadn’t been? Without staff consistently available, customers—especially women—are left vulnerable while accessing their units.
Each year, I learn more about protecting myself—yet I feel more unsafe living in this world as a woman. The entitlement, aggressiveness, and outright dismissiveness from men is becoming more blatant and more frightening.
When I called Public Storage to explain that the lack of staff was triggering for me, the representative asked, “Why are you saying this to me?” and then hung up. What he didn’t know—because I hadn’t yet told him—was that I’d already had this unsettling parking lot encounter. Women don’t need to be dismissed, judged, or cut off when we express safety concerns. We need to be heard.
For these reasons, I will be moving my belongings to another storage facility that values both security and respectful communication.
After I raised my concerns about feeling unsafe and being triggered by the lack of staff on-site, both the local office and the 800 number stopped answering my calls. This was not a scheduling or call volume issue — it was a deliberate avoidance of my safety concerns. Ignoring a customer after they’ve voiced a security issue is not only unprofessional, it’s dangerous, and it sends the message that Public Storage would rather avoid accountability than ensure the safety of its tenants.
During that parking lot incident, I first saw the man while I was still inside the building and he was outside by the door. I was maneuvering a cart loaded with two large storage cubes and a commercial hot towel warmer (big enough to hold 40–50 towels) toward my car. My priority was to exit the building, shut the door behind me, and get to my car without anything falling — all while staying aware of my surroundings.
Despite my confident body posture, no smile, and no invitation for interaction, he approached me anyway. I positioned myself with my back to my car door for safety while unloading. He stood on the other side of my cart, and at one point, he even set his phone and belongings on top of my cart — on my items — to get a phone number from me. None of this was safe.
I find it ironic that Public Storage seems upset with me and is charging me more, when I’ve essentially been doing their job — answering questions from strange men about their property and even their broken gate while no staff are on-site. Considering the safety risks, especially as a woman approached by men in the parking lot, it feels like they should be paying me, not the other way around.
-
July 2025 by Rosemary Dai Ross
Tom was amazing. Helped me solve a technical problem with my door. Jammed after some things fell inside. I really needed those items for work. He swept in like a white knight and saved the day!
-
June 2025 by Zelda Oppenheim
Really appreciate the staff here, and their ability to work with my needs as a business customer.
-
June 2025 by Joe Guppy
Clean, well lighted, and efficient. Tom provided excellent service.
-
June 2025 by Ralphy Kupcakes
Chase, thanks you Soo much for all your wonderful help today! You made me feel welcome and safe and I’m glad to be in a very safe and secure location! Looking forward to all your help and needs that I’m going to need in the future!
-
May 2025 by Tony Hansen (Maximum Impact!)
Tom and Chase are absolutely outstanding, it's a great location, very clean, very organized, great communication, you couldn't ask for more!
-
May 2025 by Nick Murray
Good spot for convenient storage
-
May 2025 by Grant Robertson
I had a lot of trouble contacting anyone through the Public Storage 800 number. On the third call I finally got a human by selecting the option for a new customer reservation. That person somehow blind transferred me to Ryan at this location, although my unit is at another Seattle location. I explained what was happening to Ryan and he was INCREDIBLY helpful, and actually solved the issue (was something misconfigured in my account) in about 3 minutes. In short, this review is more about Ryan's customer support than Public Storage as a whole, as my experience with Public Storage's official support path was abysmal.
-
May 2025 by Kaye Ause
Great place to hold you belongings hostage! Lift gate broken for 2 months, imagine that? CEO made 9.5M but can't afford a new gate so we can access out belongings. Anyways as a very UNSECUREd workaround, property management does come by (at some point) during the day and leaves the exit gate open, free for all the fenty slumpers to try and break in to your locked belongings. Anyways website says we can access 6am - 9pm which isn't the case with the garage lift gate broken for 2 months. Drove 1hr 20mins through hellish rush hour traffic from Renton to start emptying the storage bin to find once again can not access. Call corporate customer service which isn't able to do much, can't get a hold of property management for up to 72 hours to let me in. Can't get me any kind of refund for my time and their bad business practices for not being able to access during the proposed times listed on website, the physical door and IVR telephone messages. This is NOT what I signed up for!! This is not convenient in any sense 😒
-
April 2025 by Iliad Hera
I've been in great hands since Chase began managing this facility! He's always been so polite and informative in our interactions.
-
April 2025 by Jose L
The call center is a disaster, but the property managers were amazing, especially Chase. He went above and beyond helping me and the movers. Great experience!
