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June 2023 by Shannon C.
Unlike the other reviews I've experienced nothing less than stellar customer service for all contacts via phone and or email. Responses were quick and professional with all my concerns answered. I have zero complaints!
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May 2023 by James B.
This bank absolutely f****** sucks. I was scammed for $20,000 back in December from someone who was utilizing an account with Salal Credit Union. I have all the information I need to provide them and have asked for minimal details pertaining to things I've needed such as if the account is still active that was being used and if there's an ongoing investigation outside of the FTC investigation that I've already opened and to no avail Heather and Miyana who are both representatives that have not HELPED ME AT ALL. I have been hung up on, lied to, given minimal information regarding an account that THEY HAVE STILL OPENED even considering that I was scammed for $20,000 through FRAUDULENT CHECKS that were used from their institution. F*** this bank and I hope to get every single penny back.
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May 2023 by Clay H.
After seeing Salal's yelp page I feel compelled to write my review. In 2020 my solar installer recommended this CU for financing. That went really well and my loan officer was great to work with. I went car shopping at CarMax 2 years later and I happened to inquire with the same loan officer and he was able to get me within 0.25% of the lowest rate I had received from the big banks. He came into his office on his weekend to help us finance the car. Awesome experience. Their website is great, their app so much but that's not enough to take off a star.
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April 2023 by Michael C.
It's like pulling teeth trying to get them to increase my daily cash limit for a trip to Las Vegas. They will only raise for 24hr period and it's essentially the f****** inquisition to get MY own f****** money! ...and guess what? This dept is not available on the weekends! F*** you! F*** YOU!!! F*** YOU!!!Looking for another credit union on Monday.
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April 2023 by Richard B.
All I want to do I remove an account so that it does not get charged and they need to send me a form in the mail for me to wet sign a document and mail it back. I have done the same exact thing with many other institutions in a matter of seconds from my phone but Salal is stuck in the 1800's. Their app is horrible and the customer service does not know what they are doing.
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February 2023 by monica axelson
Neil is very patient and also very helpful and up lifting personality he made my visit easy and got everything done in a timely manner
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December 2022 by Andrew N.
I wanted to pay off my solar loan in full, so requested a payoff document. Never heard back. So I mailed a check for the remaining balance and also let my scheduled monthly payment go through just in case. A few weeks later I received a refund check from Salal for the overpayment.Months later I start receiving phone messages telling me I owed money. At first it looked like a scam. I finally received an email response from a legitimate account saying I owed essentially the amount of a SECOND post payoff payment I made to Salal from my checking account. When I logged in to my Salal on line account I could see that second payment and a reversal. When I checked my own bank account statement I realized that TWO payments to Salal were sent but never credited to my account. I am guessing due to the payoff some special accounting took place (resulting in the refund check I received).Here's the punchline. The Salal representative I communicated with insisted that I still owed them money, and the fact that the two post payoff payments were never credited to my account and (according to my records) were never returned to my bank, that was my problem to deal with. I would need to file a dispute with my bank. All of this could have been avoided had Salal ever responded to my request for a payoff letter. Not good customer service. Wouldn't do business with them again.
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October 2022 by KEVIN D.
Had a locked in Solar Loan, 3 weeks before install by solar company, they reneged on the Loan because of recent fed points increases. Incredible, real shady and not a recommended financial institution.
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October 2022 by Kim Karas
Card got compromised & they blocked EVERYTHING after the allowed charge! Thereby saving me ARSE! Big time! Thank you Salal!
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August 2022 by Kristina A.
Salal is the worst credit union I have ever worked with. we got our backyard remodeled and decided to go with them to finance it. They make it impossible to pay off your loan and when you call their representative they give you the run around, only to find out you CANNOT pay off your loan online - you need to go into the credit union to do so. They wont even give me the loan pay off amount because they wanted me to go in, in person. There isn't an option to pay towards the principle of your loan - so your continuously paying their interest rate with any kind of payment. I will advise all my friends and family to not do any business with Salal.
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December 2021 by Shelly W.
The worst credit union I have dealt with. They send quarterly statements and charge $10 for payoff quotes to be emailed and then never send them. I called to ask why they never sent as promised and was told someone would call me back in a day to address my concern. No, I just needed my statement. I would not recommend them to anyone.
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December 2021 by Peter J
Neil provided excellent service. My mortgage was sold to Salal and I had to set up an account/payment method before my first payment. I only had half an hour to spare before travel, but Neil guided me through the process quickly. He gave me his email and was responsive with my follow-up questions!
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October 2021 by Andrew S.
We first had experience with Salal Credit Union for our solar system expansion. When it was time to refinance we decided to go with them for that as well. Our experience was terrible. They repeatedly asked for the same documents numerous times, communication was poor, and the delays were extremely excessive. We have a credit score in the 800's. This shouldn't have been a difficult process. I've been through the mortgage and refinancing process numerous times in the last 30 years. Salal CU was by far the worst. When they wanted us to remove our home from our trust to secure refinancing, we had enough and cancelled the application. Their service on our solar system loan has degraded to the point we looking to escape that loan as well. I find it interesting that Salal has been responding to Yelp complaints about their service since at least 2015. While they claim they are always looking to improve their service, actually improving service would be more productive than empty platitudes.
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September 2021 by J. H.
Got an initial mortgage with them ~7yrs ago because they offered an uncommon product we needed. Dumping them now for the following reasons: -Extreme unresponsiveness when applying for a new mortgage. Would be asked for something, then I would send it and not hear anything for over a week. Then I would ask "anything else you need?" and be told "oh yes, we also need___." Usually would get the latter response on a Friday at like 430pm by email, no work on the weekend. It took ~6 weeks to get a preapproval done because of the constant radio silence and then "oh, one more thing" from our mortgage officer. Was told they would reach out a couple weeks before expiration to renew it "it'll be easy"...no reach out from them, so I reach out to them 10 days prior. Over 4 more weeks of back and forth and periods of radio silence to update the preapproval. -Crappy online system. Don't need to login in that often, but every dang time I need to it seems they've changed their platform and I need to set up a new username or password or something. I am in the process of refinancing out of this loan and I need to log in one more time...cannot find a login page anywhere to even try my last known login credentials Avoid.
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August 2021 by Kristi Hamilton
Morgan offers superior customer service. Community Credit Union for everybody.
