Salal Credit Union - First Hill Branch has received a mix of reviews highlighting both positive experiences and serious concerns. Many customers appreciate the superb customer service and quick responses to inquiries, noting that staff members are helpful and professional. One reviewer mentioned the uplifting personality of a staff member who made their visit easy and efficient. Additionally, customers have praised the mobile banking services as the best they've encountered. However, there is a serious complaint regarding a loan linked to a potential scam involving a contractor. A customer expressed frustration over a fraudulent loan situation involving their disabled daughter, claiming that the loan was signed under false conditions. They feel that Salal Credit Union was complicit in the scam and are seeking a response regarding their concerns. Overall, while many customers enjoy the services provided by Salal Credit Union, there are significant issues that need to be addressed, particularly regarding loan practices and customer protection.
Ella is sensational amazing she clearly has the best attitude and demeanor of any Branch Manager from any Bank or Credit Union I've experienced. It doesn't matter what this Credit Union decides to do better good or worse, I will always come back because of Ella alone.
July 2026
So grateful for the good people at Salal. They got me set up with an account when I was Unbanked, and you help me, maintain and even increase my credit score. Thank you, Salal
June 2026
We love our Salal credit union. The employees are always cordial and helpful and attentive. The area is always well kept and inviting. Services are always reliable and prompt.
