Seattle Bank is a digitally driven boutique bank that specializes in private banking, specialty mortgage, and commercial banking. The bank aims to provide a modern banking experience through tailored services and advanced technology, ensuring customer satisfaction and peace of mind. Customer reviews indicate a mixed experience with Seattle Bank. Some clients have faced delays in communication and service, particularly regarding CD applications, which resulted in frustration. Despite these initial challenges, many customers noted that the bank eventually responded professionally and courteously, addressing their concerns. One reviewer highlighted the smooth and efficient account setup process, praising the personalized assistance they received. Long-term customers have expressed satisfaction with the bank's polite and friendly staff, noting that they have not encountered issues over the years. However, there are concerns regarding the bank's preparedness for an influx of applications, which has caused anxiety among some clients. Overall, Seattle Bank is recognized for its commitment to providing a modern banking experience, though improvements in communication and planning are needed to enhance customer service further.
I opened an online CD with Seattle Bank recently and the process was straightforward and easy. You can go through the full account opening process from your laptop, which is super convenient and most banks don't let you open CDs online. The interest rate was terrific, too.
December 2023
I opened my CD account online, is was super fast and easy. Also, I am very happy with the rate I received. Great Bank!
November 2023
I've been with Seattle Bank for about 13 years. Seems longer. The staff is always polite and friendly, whether in person or on the phone. I've never had any issues with them. They're awesome.
