Southwest Airlines Cargo is a well-regarded business that has been serving customers for many years. According to reviews, the company is known for its great service and friendly staff. Customers have had positive experiences, with one reviewer even describing the employees as "good people." However, there have been a few minor issues, such as a delayed luggage delivery and some stressed-out counter staff at one location. Overall, Southwest Airlines Cargo is praised for its efficient and seamless travel experiences, with one customer even describing their flight as "super fun." The company's commitment to customer service is evident, as they have been quick to address any problems that have arisen, such as automatically adding points to a customer's account after a delay.
Best service,friendly staff and willing to help in whatever way possible. Kudos to the entire team. Wish other airlines could follow suit.
May 2026
Shout out to Steve at Southwest Cargo (Seattle) for helping me with my cargo. I was on hold with the other cargo station and they kept giving me the runarounds (Won’t mention the station) but then Steve took his time out of the day to help me reroute my cargo. Mahalo Steve!
March 2026
I have a opportunity to tender cargo from different airlines. In my opinion southwest cargo is the best to work with.
