United States Postal Service

USPS, Post Offices
Hours: The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. Customers have had mostly positive experiences at their local Post Office™. The staff is described as friendly, helpful, and kind, going above and beyond to assist customers, such as by teaching them how to use the automated machines. However, some customers have encountered less approachable workers who appeared miserable and silent during their interactions. USPS is encouraged to provide more information to customers, through their website or social media, on how to utilize the automated machines, as some customers were unsure about their capabilities. Overall, the United States Postal Service is appreciated for its reliable and affordable delivery services, and its dedicated staff who strive to provide a positive customer experience.

1. Seattle, Washington