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May 2025 by Estifanos tesfay
Very lazy team they all same bad customer service, the branch needs new employe always negative answer oh, GOD
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March 2025 by Bereket
Poor customer service they only have one banker
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January 2025 by Maksym Zhelyeznyakov
Awful employees. Don't know how to answer a single question and are bad at their jobs
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February 2024 by Delia Shelton
I've been a long time customer here at Wells fargo....am dyslexic..and every once in a while I need a little extra help be it cashier or managers ..They have always treated me with respect and helped me threw a few minor snaffos... .So just saying Thank you ..
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February 2024 by Carlos Serge Orellana
20 year whit the bank. Love the service
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January 2024 by James Kang
I always use to come to this location, but they only have 1-2 tellers and atleast 10 people in line. Only one banker most of the time it’s the manager and he doesn’t do much but tell everyone in line “sorry for the wait we’ll be with you shortly, we are under staffed”. I get your understaffed, but your a bank, your suppose to be providing convenience. Key bank is right next door I made an account with them and there’s never a line when I go
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January 2024 by Alex Corbin
I always use to come to this location, but they only have 1-2 tellers and atleast 10 people in line. Only one banker most of the time it’s the manager and he doesn’t do much but tell everyone in line “sorry for the wait we’ll be with you shortly, we are under staffed”. I get your understaffed, but your a bank, your suppose to be providing convenience. Key bank is right next door I made an account with them and there’s never a line when I go
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November 2023 by vanessa tretton
Would do zero stars if I could. My friend and her son were subjected to some very discriminatory and ableist treatment in this location. Boo.
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November 2023 by Angela W.
Avoid this location at all cost. I have banked with WF for over 30 years. The bankers on Aurora are inept, incompetent, and racially profile. My experience today has left me sickened. Fernando Gallego, Theo Tarver, should be utterly ashamed. WF is scraping the bottom of the barrel. WF on greenwood would NEVER have been this unprofessional. The hookers on Aurora are probably better at knowing how to handle a transaction than these fools.
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September 2023 by Benjamin P.
They wouldn't let me buy quarters without having an account. Chase doesn't do that. Wells Fargo has a bad reputation and they don't seem to do anything to try to fix it.
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August 2023 by Sandy
This branch is the worst of all the customer service they never assist you
they never have time
They never have bad service staff
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May 2023 by Natalia Garcia
They did not count my money rigth I think they stole my money
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January 2023 by Yo Tu
Always more than 10 people waiting and only 1 teller. This is the worst wells fargo in the state if they can't help people they should close this place.
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January 2023 by Maria Prado
Before they served faster now it takes a long time. the same and they need staff with more capacity since I see that they wait for their supervisor to resolve any doubts from the client
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November 2022 by Jamshed Yusupov
I like this location,but today,s management dissapointed me, need some good training or capacity building on being flexible. I was sitting over 25 min, no one even asked why i.m here. After all, the lady ( manager ) came and said today is too late to solve my (simple) issue. They are short stuff, but 10 sec takes to ask why customer is there . Good example can be other banks, they come ask you quickly what is your purpose of visit.
