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November 2025 by Maryann C
I had a wonderful experience at this store. I went in to drop off an old modem and ending up switching my cell service over to Comcast / Xfinity saving a huge amount on my monthly bill. Tyler couldn't have been more helpful or friendly. Great experience overall!
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June 2025 by Kevin Zhang
I want to complain Xfinity as a whole, everything is bad
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June 2025 by nightpool
20 minute wait time just to pick up a box? come on
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June 2025 by Robert Marsh
Terrible customer service. Told I was 4th in line and it wouldn’t be long - took an hour.
One customer service person permanently at the door to greet people vs serving them. Really poor service.
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June 2025 by Jayesh Satish Nikam
I had a 3:30 PM appointment at this Xfinity store, and I had already completed everything online—including setting up my account and making a payment. When I arrived, an Asian male employee greeted us and told us to wait. We did, but even after 4:00 PM, no one had checked us in or provided any updates.
When I went back to ask what was going on, the same staff member responded very rudely and dismissively, telling me to “just wait” without any explanation or courtesy. His attitude was completely unprofessional and unacceptable for someone working in customer service.
This was one of the worst service experiences I’ve had. If this is how customers are treated, especially when they arrive on time with everything set up, I’d strongly recommend avoiding this location.
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June 2025 by Greg Mosley
Service people don't know what they are doing
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June 2025 by Jonas Buchel
Waited 2.25 hours in line for in store modem pickup so they could have the chance to upsell me. 2 stars because I left with the modem, but what an unbelievable waste of my time.
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May 2025 by Kayza Robertson
Dilly dally representatives
Long wait time just to pickup equipment
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May 2025 by Austin Ford
Tyler and Caleb hooked it up. Thanks.
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May 2025 by Sunnie Townsend
Hopefully you get Ryan Nguyen! Got me the best deal ever and read my astrology ✨🖤
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July 2024 by Marlon Soriano
Terrible customer service waiting for one hour just to make an account payment..
Unbelievable!!!!!!
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July 2024 by Sami Rana
Not satisfied service.
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July 2024 by PIYUSH RAI
UPDATE: I visited the Xfinity store in Ballard, 15 minutes from this place and it was a totally different experience. I would recommend people going there instead.
For this store: Professionally untrained staff. For even a 1 minute question they ask you to wait for hours. Given this was not what I expected, I asked for an appointment and then they made me wait for 30 more minutes. I really had good time reading through all the other reviews here on google.
These guys are really trying their best to provide a terrible customer experience. Definitely needs training and better handling of customer requests. I would not recommend this store to anyone who needs to get things fast. Come here to relax, and enjoy music. Don’t expect them to be helpful.
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July 2024 by Brad2112Rush
3hours to get broken modem
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June 2024 by Ben Harshbarger
Ignoring any issues I may have with Xfinity itself, my experience at this store was good. They resolved my issue quickly and the staff was friendly and professional.
