“I have never been treated with such kindness at a bank before. Chantel got me set up and she is amazing! Helpful, personable, and understanding; she is a gem and I am sp thankful for her! I was also helped by teller: Luceran (that’s what was on receipt. She was also kind, fast, and again very personable. I’m so grateful for how this experience has gone in an otherwise trying time.”
“Very clean business, welcoming staff. Working with Bank Manager, Jacqualine, was an absolute pleasure. She made us feel comfortable, took an interest in us, and was incredibly helpful. She made a few transactions that needed to be handled feel as though they were easy and painless.”
“This is a treat bank. Small enough for great service, see Megghan, and big enough to cover the NW. I have been to 3 other branches and service is great all around.”
“OCCU got my refi done on my property when no other lender would.My phone bricked on 07/22/2022 and I can't call in to make my payment until I get it fixed/replaced. There are several references on the website to being able to email them but there is no email address listed anywhere on the site! Help!”
“My husband and I had a great experience with the Shelton Branch yesterday. We recently opened a car loan and had to set up ACH payment. Christine and Charlie were very friendly, informative, garnered excellent patience with our questions for understanding the process thru them & was very helpful in explaining our other options available for debt consolidation, home loans, construction loans etc. We thought we had to make our first payment manually, due to time constraints, however Amber reached out to me and said that wouldn’t be necessary and the ACH would pull out first payment in time (with only 2 business days before due (as they are closed on weekends) & this took a lot of stress off my shoulders to make sure it wasn’t late.I only give 4 stars because it sure would be nice to have Saturday hours for ones who aren’t local to be able to do business other than during the week. Other than that, everyone we have encountered so far has been extremely nice and helpful. Today was our first day ,so we will see how things go. I do agree with another reviewer in stating an Olympia Branch would be Nice & maybe a Hoquiam Branch as well.”
“Best credit union in the world!!! Staff is very helpful in all our banking needs. Only place I will ever bank at!! Everyone was so pleasant and helpful. Smiling!!!! That's nice!!!”