Auto Parts in Silverdale, WA

“This place is amazing. They do excellent work. I recommend them 100%. Rex goes out of he way to make sure every customer is completely satisfied with their product and their customer service. Which is becoming more rare these days. He treats you as if you are the only customer in the store, giving you 100% of his attention. They have a great product at a great value.”

“Needed spray in bed liner and a hard cover for my 2023 diesel Gladiator. Bed spray job was perfect but the cover was defective. They didn’t argue just ordered a new one to replace. Now getting new running boards.”

“Bought a carbon fiber spoiler for my car to be partially painted for a unique custom look. They warned me before hand that it could be tricky to color match the pearlescent white because of being sprayed on a different material than the car, and I understood their concern. With much thought I decided to go with my gut and get it painted anyways, and the did a phenomenal job it was a perfect color match. I've reached out to numerous businesses and none would take on such a task, but the team here at Paint Factory was just as enthusiastic about this project as I was. I can't thank them enough, and will be recommending them to everyone.”

“Three times in a row I’ve had exceptional customer service. Everyone is knowledgeable and polite, and always happy to talk me through the various options for whatever I’m buying.”

“Best experience at an auto parts store - ever. John was super friendly and helpful. Got lucky to go in at a slow time and he went out of his way to help me install my bulb and ensure was working properly! Will definitely be shopping here for all my auto needs going forward.”

“I found the JW speaker headlights and tail lights I needed here for half the price of elsewhere. When I called in, the staff was polite and helpful. Next day shipping was far cheaper here than elsewhere. Overall great company”

“I received great service from beginning to end. After the estimate was approved, the repair was scheduled. I got updates regularly, and my car was repaired ahead of schedule. The staff members were friendly and cheerful, knowledgeable and efficient especially the receptionist who was extremely organized.Services: Painting”

“I am going to tell you a story about a guy in Service by the name of Denver. Just before Covid hit, my wife and I decided it was time for a new leaf blower, trimmer, and perhaps a replacement power washer. We went to KTE because they are our local Stihl dealer, and we always shop local whenever we can. Our purchase experience was fine. We bought all three things in March. No regrets; the team made sure we knew how to take care of our tools, use the right fuel, and store them properly before we took everything home. Two months later, the pressure washer stopped in the middle of cleaning the roof. The Honda engine sputtered to a halt after 2 hours, and would not start again. In fact, the recoil was so awful that I partially injured my shoulder while hauling away on the pull-start (yes, there was gas in the tank). I called the service desk at KTE, and asked what I should do. The immediate response was to clean out the carb, and ensure there was zero water. This was done a few weeks later (I used the drain screw method), however there was no change in performance. Again, I called, told the person at the service desk that the carb was cleared and about the recoil, and the service desk person said that it was clear there was still water in the bowl... and that I needed to disassemble the carb and clean it manually. After manually pulling apart and clearing the carb, I still could not get the engine to run... same recoil as well. I decided to drive the pressure washer to KTE, in June. The person at the desk (who, I believe, is the same person who sold us the gear in the first place) told me that the issue was just water, and that I could leave it with them, but it would take 2+ months to be seen, and I would be on the hook for at least the minimum service charge once they discover that it was just water in the carb (the tone was set to discourage leaving the pressure washer with them) "...you must have been using ethilated gasoline... we told you not to do that." Intimidated, I left and decided to try, once again. A year later, after assuming that I was wrong and they were right, I tried one last time to get my pressure washer to run, with no luck. I gave up, and decided that I was going to be out the money for the machine, or that KTE was going to ream me for service costs... and decided to leave the washer with them. In March I left the washer. In May I was called by the service desk. It turns out that the cam had failed inside this brand-new Honda engine, and if I wanted it to be repaired, I would have to pay $270. I politely recounted my service experience up to this point, and then explained that I felt this should be a warrantee issue since it had failed -- and I had called in -- within the first year of ownership. The person at the other end of the phone said "... I'll have my Warranty Manager call you." This did not happen. 3 weeks later, I was again called by the KTE Service Desk, and again I was asked to pay $270 to fix the pressure washer. Again, I recounted my service experience up to this point, and that I was expecting a call from the Warrantee Manger. With apologies, I was told that they would be contacting me the next business day. This did not happen. 3 weeks later, I was contacted by Denver. He had seen that the machine was still in need of repair, and again I explained my situation. Denver said "... Let me look into this." Two weeks later, Denver called back, and said "Chris, I've looked at the warrantee for this machine, and it says that Honda has a 2-year warrantee with the manufacturer... unfortunately the manufacturer has just been bought by a company named Pace. I can't guarantee anything, but I'm going to see what I can get done." A week later, Denver called back: "Chris, it took a lot. I had to find the right person at Pace to get this email in front of, and they just now replied that they want to take care of this issue, under warrantee." Denver then told me that he had the issue from here, and the next call would be to tell me that”

“Great place to work with. Mallory made the transaction simple an she was very knowledgeable about the equipment. It was fueled up and ready to go for me when I arrived. Thanks again!”