Best Buy is a popular electronics and appliance retailer that has received mixed reviews from customers. While some customers have had positive experiences, such as receiving helpful assistance from knowledgeable staff and smooth exchanges for damaged products, others have encountered issues with long wait times and employees appearing more focused on personal conversations than assisting customers. Customers have praised the store's wide selection of products, including car speakers, phones, drones, televisions, and sound bars. The financing options, such as 12-month same-as-cash plans, have also been well-received. Many customers have appreciated the convenience of online ordering and in-store pickup, as well as the warranty coverage that allowed for easy exchanges of damaged items. However, some customers have reported waiting a long time to receive service, with employees seemingly more interested in personal discussions than attending to customers. Despite these occasional challenges, the overall customer experience at Best Buy appears to be generally positive, with the store's product selection, financing options, and warranty service being highlights for many shoppers.
Went in looking for car speakers. Got some help on the floor but got a LOT of help from the guy (w/m- tattoos- I forgot his name) in the installation area. He set us up with a better fitting set of speakers, ordered what we needed for installation and got us an appointment pretty quickly. Hope installation goes this well!
June 2025
I purchased a guaranteed screen saver for my phone 1000 miles away from this store. After getting many scratches on the screen saver, I brought it in to this store. It was promptly replaced by a young gal who did a great job!
June 2025
Great service, helpful clerks. Carried our new TV out to the van for is and helped load it. So helpful.
