KeyBank is noted for its excellent and top-notch customer service. Employees are described as prompt, accurate, helpful, kind, knowledgeable, professional, empathetic, and efficient. The bank is considered the best for personal and business accounts, with staff who find solutions for any problem. Customers feel safe entrusting them with their finances. Specific services like HELOCs are handled in an informative and professional manner. Many reviewers are long-time customers who strongly recommend the bank, citing that employees go above and beyond expectations and provide a consistently great experience.
I was very impressed by Jonathan the lead teller. He remembered who I was from my previous visit as well as my reason for visiting the bank. Jonathan deserves accolades for his excellent customer service. Keep up the great work
May 2024
This location is always prompt, accurate, and helpful. The employees are kind, knowledgeable, and professional. I feel safe entrusting them with my finances. I have been a long time customer and will continue to be!
April 2024
They very often don't answer the phones during business hours....very frustrating!! Jessi, one of the bankers, is exceptionally nice and extremely competent. They need more help however, as sometimes there's quite a wait because they only have one teller. VERY small bank.
