-
February 2024 by Sean Coogan
Not real high end but not Ashley. Every piece of furniture is at least a grand. If that's the price range you could do worse. Many options of Stressless chairs. Huge mattress section. My main problem is the sales staff. They're polite and helpful but the approach makes me pretty sure they're commission sales so they're always circling and offering business cards. Doesn't hurt to take a look and they're open late.
-
January 2024 by Evan Symon
We went in on Sunday and spoke with Robert and he promptly got us to couches that met our description, we didn’t buy that day but I went back today and Roger helped me finish out everything for the transaction. My entire experience was great and got a good deal on the couch and ottoman I wanted. I will definitely use this store again in the future for anymore of my furniture needs.
-
August 2023 by cattciao
The sales staff (Allie & Deb) helped find the PERFECT mattress I LOVE it! Sleeping better than I have in years!.
-
March 2023 by Tom W.
We recently purchased multiple new furniture items from the Macy's Silverdale location. The store had very good selection, especially in the sleep section. We were pleased with the overall process and discount that was offered for opening a new Macy's credit card account.While we did have to wait a few weeks for delivery due to inventory, the delivery itself was probably the best part of our customer experience. Davey was delivery driver, he and his teammate did an exceptionally good job taking our old mattress out and getting the new one perfectly in place. They were also awesome with getting our new recliner up the stairs and into the living room. This was definitely the most professional delivery service we've ever had.Great job Macy's team! We'll be coming back next time.
-
December 2022 by Mike P.
I bought an leather chair in 2019 with an extended warranty, they told me that if any problem it would be fix.in October of this year i notice an crack in the arm chair.i put in a claim and it was denied.they said it was good for 5 years,but it seem like that is not true.all they want is your money and they do nothing when there is problem.i will not buy anything from this store again
-
November 2022 by Phuong Anh Nguyen
I know you guys and no one work here will read my comments. But today on November 25 around 4:30-5:30 pm. There is this lady work at clinique register and she was very rude and give us her bad attitude and she gave my mom disrespectful attitude the worker here gave us bad services today ngl.
-
October 2022 by Zoey B.
So dissatisfied with Macys customer service, they have really gone to hell. it just doesn't exist with Macys anymore. Heres why....So 2 weeks ago we went into their furniture furniture gallery and bought a dining room table set. Salesman charged us $281 for delivery- thanks Nathan for ringing us up for "white glove delivery" it's been far from white glove- 2 times they have attempted to deliver a damaged tabletop to us. We have to call and reschedule every time- so irritated and don't call this white glove service. Guys told us that they would have Macys call and reschedule, they didn't and these delivery guys didn't even let Macys know it was damaged, no record of it.second delivery scheduled by us and it's another top damaged on 2 sides this time and Delivery guy asks, "do you want to keep it?" Seriously? Uhh no I didn't pay $2k for a damaged table. Take it back! If tabletop number 3 shows up damaged too, they are taking the entire set back! Unbelievable and your customer service from delivery guys, to the woman in India and our salesman Ringing it up at $281 for "white glove delivery" and they left styrofoam pieces all over our floor. I will never buy furniture from Macys again!
-
September 2022 by Paul Marshall
Nice store nice people but my sales person really didn't know his product very well. He was pleasant and tried to be helpful dut wad reading pamphlets to get answers that he probably should have known. Good selection avalable
-
June 2022 by Christina Bowman
Dolores is the absolute best! She made our furniture (and rug) shopping a dream. Seriously, she made this process the easiest thing we've had to do to move into our new home. Whenever we need anything else for our home, we're coming straight to this store and asking for her! It's so hard to find quality furniture and support these days, but she completely went above and beyond!
-
March 2022 by Michael S. Davis
Awesome place, great furniture. I have bought various pieces for Macys Furniture over the years and I’ve never had any problems with any of it. Excellent customer service as well. Thanks Deb!
-
February 2022 by Vida Anderson
The number I called was for furniture and the person who answered who answered was kind enough to give the number for Este Lauder , the department I needed. Sylvia, the associate who helped me, was very helpful and gave me the kind of service you want to be provided. Thank you Sylvia.
-
February 2022 by Angela Heinsbergen
The sales MAN from the Silverdale Macy’s that was showing me some sofas asked me if my husband was ok with me buying a sofa without him. Really? First, I don’t need my husbands permission to spend my money. Second, what century are you living in? Third, do you ask your male customers if their wives are ok with them buying furniture without them? What an outrage!
-
January 2022 by Melaina Caudle
Lots of beautiful furniture with many disentangle styles and choices. Everything has to be ordered though, except for clearance items.
-
January 2022 by Bill Slach
Found a recliner!
-
December 2021 by Jewel II
Love shopping here. Always relaxing and so much fun!
