REI is a welcoming store for outdoor enthusiasts, offering a wide range of quality outdoor gear and clothing. With a strong commitment to customer satisfaction, REI provides a 100% satisfaction guarantee on all products, including their own award-winning brand. Customers appreciate the friendly staff, who are eager to assist with questions and provide insights about various outdoor activities, such as mountain biking and camping. While some customers have noted challenges in finding the right fit for specific sizes, many have praised the helpfulness and knowledge of employees. The store features a good selection of gear for all kinds of human-powered sports, making it a go-to destination for outdoor adventures. Members enjoy additional benefits, including discounts and a trial period to ensure their purchases meet their needs. Overall, REI is celebrated not just for its products, but also for creating a positive shopping experience, making it a great place for families to explore outdoor clothing and gear together.
The staff was very friendly and helpful! They didn’t have a few pairs of shoes in my size that I wanted to try on, but the guy made up for it by going out the way to bring me a pair in my size and they were on clearance! Got the shoes:)
June 2026
I had a great experience at this store specifically because of the staffs knowledge. I had to exchange hiking shoes that were terrible for me. Alexandra and the gentlemen who helped me find the right shoes were terrific with great attitude!
March 2026
REI never disappoints. Always a pleasure to shop here.
