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March 2024 by Robert Hunden
If you don’t know anything about racks, just say so. Please don’t come off as the smug “pro” who wastes my time looking at their phone and then recommending the wrong product.
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March 2024 by Raven A. Price
I appreciate the excellent customer service that I receive at REI Silverdale! I always look forward to returning. :)
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December 2023 by Lonnie Hyde
Colorful, warm, clean, naturally pleasing environment, helpful staff and an incredible selection.
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December 2023 by Snowden Stone
This is by far the snottiest REI I’ve ever seen. Was ignored by most of the staff and most of the customers *literally* turned their noses up at me simply bc I didn’t wear Patagonia to the store, I guess.When I asked for help, I was immediately shown the clearance section bc they assumed I couldn’t afford anything else.Most other REIs I’ve gone to are down to earth, despite their expensive apparel and outdoor gear. I’ve had an REI account for 15 years and had this been my first store, I would never be back. I have no time and spoons for posturing.Sadly and understandably, this is the only REI in Kitsap County. I cannot believe they are so out of touch. I’d rather assume that I was discriminated against my assumed social status, rather than my race but honestly I’m not sure.
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September 2023 by Jordan A.
I love this store!! If I had an endless supply of the green stuff I would ONLY SHOP HERE!! So please understand how much it upsets me to leave this review. Between my S/O and I, we spend a good chunk of our income at different REI stores and online. I came into the silverdale location a few days ago and brought a few things in that I wanted to return along with one of the large blue REI tote bags. I was trying some stuff on in the fitting room and when I came out a gal asked me how I did. I pointed to a few things letting her know I wanted to purchase those but I needed to use the rest room. She told me she would take my items up to the front for me "along with the bag" and she reached out for my blue tote. I told her I would be more comfortable hanging onto it seeing that I owned it, along with the merchandise inside (2 Helinox Zero Chairs, 1 Nemo Moonlite and a few other clothing items). She proceeded to keep her arm extended and told me she watched me pick out this bag when I walked in the store and that I couldn't take unpaid merchandise into the restrooms. I politely excused myself and left the store. I was shaking and almost In tears. It felt aggressive and confrontational and as a member I didn't deserve that. I left there feeling awful. So, the dark haired gal with glasses.... Be certain you see something before making an accusation because you have ruined the Silverdale REI experience for me now.
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September 2023 by Jill J
I Love my new Co-op gravel bike! The folks in the bike shop are fantastic! Ryan was super great at setting me up with everything for the trail, making sure no detail was missed. Big thank you also to the whole team who did an outstanding job assisting in the process of rounding up all things bike and trail! These folks have so much knowledge, years of combined info and are all really passionate about bikes. My thanks goes out to the bike shop manager as well who gave me a quick tutorial on maintenance and upkeep. So great! I will definitely be back for all my bike riding needs!Super happy trails,Jill
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September 2023 by Elin Blackburn
I went here for an admittedly specific kind of shoe that they had on their web site, but I was hoping to get it same day, that's why I went to the store.I asked one of the workers and they offered to go in back and check. Maybe a coincidence, but the door was open, and pronounced laughter from one of their coworker's followed.Whether or not it was related, it was enough to put me off getting anything, which was convenient because they didn't have it, which gets to my next point which is, "No," is also an answer. While it's not the answer some people want to hear, it's good, concise communication, and saves a lot of time. You can even punctuate it with an apology to sound like you care.I've been to probably a half a dozen REI's. This is easily the saddest one I've ever been to. Small. Minuscule selection.Which is shocking because it's surrounded by trails, bodies of water, national parks, mountains, glaciers, etc. And I'd like to see an epic REI thriving in this community, but it's not going to like this.
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August 2023 by George Hopper
Nice layout. Interesting products. However I wanted to talk to someone about Gravel Bikes as I do not know alot about them. I was basically ignored if not outright rebuffed in my attempt to talk to either the older gentleman or the gentleman running the cycle repair desk. It did appear busy and I suppose being dressed in jeans and a T-shirt, I was not their usual clientele. But it still would have been nice to get some information towards a purchase.
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August 2023 by Lee Ann
Great REI. Huge store with lots of inventory. Helpful staff - super personable- that also had great travel recommendations for Olympic National Park. (Thanks Joe! ??????
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July 2023 by D G
The associates are extremely helpful. Found what I was looking for. Small selection for pets. I needed boots for my dog and they only had ruffwear brand. Great except they also only had 1 package her size which was 2 boots. She has 4 paws.
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June 2023 by Ryan Stock
Super helpful staff! Everyone was friendly and able to answer our questions. They went above and beyond by helping us with promotions and loading heavy items on the roof.
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June 2023 by Matthew Setser
Everything I come here, they have exactly what I need and the workers are very knowledgeable and share my passion for the outdoors.
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March 2023 by Ross Higginbotham
This REI is fairly small, but the selection and staff are excellent for the size of the store. I was disappomited about the limited pantry, half or more of which was pet items.
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February 2023 by Andrew Herrera
As has always been my experience with any REI location, great products and the best service.
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January 2023 by Jared Alexander
Worst customer service of any REI. Long time member. I showed up to return some misfit gifts from the holidays and the cashier showed me my total and then i started shopping for replacements. After nearly 2 hours of shopping, i get to the counter and the cashier tells me my returns wont work because i needed the original receipt……are you joking me? This lady wasted our time and left us in rage as we abandoned HUNDREDS of dollars more worth of extra items. Do not waste your time here. Period.
