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March 2024 by Megan G.
Unhelpful and condescending. I came into this store to pick up my phone to be told that they didn't have it and was sent to 2 different stores with vague directions (they couldn't even tell me where the other stores were in the town) When I returned and asked for assistance once again I was told to call the various locations myself to figure out where the phone might be. No offer to assist me in finding it. No offer to look up my account for more information. Instead, I was talked over and not listened to. I repeatedly (4 times) asked them to look up my account and was repeatedly shut down and told to call around myself. I have been a verizon customer for 17 years. I shouldn't have to spend 30 minutes calling customer service myself to get answers when I show up in person to a store.
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February 2024 by R S
The store employees have no knowledge of what customer services is. It’s gotten to the point where everything they say is so scripted that you can’t have an effective conversation. The customer service from a competitor on my work account has been so much better than anything that I’ve had in person Verizon agents. Save yourself the trouble and go by your phone or get your service from some other provider
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February 2024 by Denise Kulak
This is the only Verizon store I go to. We had to get a new phone. The staff is attentive, timely, and listened to our needs. Had us in and out of there with a new working phone in no time! They always take care of my cell phone needs.
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February 2024 by Amber S.
Great location, amazing customer service from all employees. Sky helped me upgrade my phone and even helped with my other account changes all within 30 minutes! What the heck?!!??? Left amazed and thankful.
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January 2024 by VALERIE LYNN WILLIAMS
They try to solve problems with communication between store payments and corporate records of payments.
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January 2024 by JJ R.
I transferred my service to this provider several months ago for myself and my youngest son. Just recently he and I went to the store to add him as an authorized user on the account so that he could be responsible for his own service. In addition to that they put his phone number in my maiden name, which I haven't used in over 6 months. This is just another fail for Verizon. What kind of firewall do they actually have? I don't think this corporation has any responsibility for their services or my personal security or safety. This is the third time I've had to argue with this company. When I switched to them from Boost for new phones, I had no idea that my identity and personal security were actually at risk. When I opened the account I had just changed my name and they told me they couldn't use my new name, yadayadayada... I could fix it when I had the "proper" identification. Well I got them the proper identification and now they have changed my sons account to a person who no longer exists. This is a breach of contract and illegal in so many ways. Verizon is a bought company, idk who is doing this but it is not OK
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December 2023 by mike Casillas
Was Left unattended for 40 minutes. Activated an E sim instead of buying a SIM card through them during those 40 minutes
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November 2023 by Shorty Tiger
OK so I made a mistake on the survey y’all sent me because I’m not used to getting surveys like that in an email but Jose from the Silverdale corporate store for Verizon wireless on top of his store. Manager was amazing Customer Care Customer Care just doesn’t care about your customers these two did and I hope this gets back to them that I made a mistake because I am not used to receiving surveys in an email from Verizon.
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November 2023 by Derek Wildstar
Helpful staff, got a new phone for the wife within 1 hour. Lucky to get an easy to remember phone number!
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November 2023 by Brianna L.
I went into this location recently because I iPhone charger was stolen so I needed to replace it I was then charged $50 for a box and cable and was then givin the wrong cable do I have to drive all the way back from Bremerton for them to then carge me an extra $5 up charge for the new cable safe to say I will not be going back to this store again.
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November 2023 by Noble L.
the customer service is trash. twice I've gone to this store with the plan to buy a new iPhon. both times now I've left to buy the iPhone from a different store. I don't know if these salesmen/saleswomen get paid on commotion but if they do they should fine a new perfection
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October 2023 by Luke Bogues
I love the experience of a corporate store so much more than a reseller. I've always had great customer service at this location. It's worth the drive from anywhere in Kitsap County or the Olympic Peninsula to come to this corporate Verizon store.
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October 2023 by Leo “Leo” Matisse
Verizon consistently hires low people. Eliminate staff, they are losing money for you. Automate the place and offer remote customer service reps, but only if requested by customers.
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July 2023 by Cristal J.
Service is trash asf...would not recommend for anyone trying to be in and out. I went inside and the store smelled like piss.
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July 2023 by Audrey B.
I've had Verizon for some years now and am happy with it's service EXCEPT their off-shoot new addition called Vi'si'ble. After 2 1/2 days trying to retain my old cell number and many many chat people and winding up with no service since day one! their policy is in order to cancel it much fall within 24hrs. of start-up. I had NO service since day one to cancel until I finally went in person to Verizon and cancelled on day 3. The $30 was up front before "service" was completed. NO REFUNDS after 24hrs. of turning on the cell. Later, I realized the chats were for transferring from one cell to another new cell. I had only ONE cell phone and wanted my old number transferred to the new plan. New plan=NO SERVICE? Visible refused a refund. Period. Sneaky. BEWARE!
