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May 2025 by Marina Picinich
Knowledgeable, helpful and friendly! I had a recent mobile use question, as well as general banking needs... everything was resolved quickly, with kindness, patience and sincerity!
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May 2025 by Jeri Kaye Guillot
Best customer service in town!
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March 2025 by Bob Treen
Opened a trust account 5ish years ago with a considerable amount of money. Last year they changed the account from premium without telling us so we were not getting interest. We never look at this acct and realised this when we didn't get a interest statement for our taxes.
We slowly moved this money to a high interest savings acct at another bank. With under 10k left and went to close the account.
Met with the rudest man who argued it wasn't mine. Showed him Licence, credit cards, and even the bank statement all matching my full leagal name. Still argued
Finally got him to close the acct, then proceeded to write the cashiers check with my maiden name only, payable to the trust I just closed?? It was immediately rejected at my new bank. Went to the Puyallup US Bank branch and they straightened the mess out. Spanaway needs training in basic bank functions and customer service.
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June 2024 by siatuu86
Worst customer service ever, I’ve been a loyal US bank customer for as long I can remember, but today I called in to ask about a check that I deposited yesterday and a rude lady tried to argue with me on the phone! Seriously, Smh absolutely unprofessional! I just moved from up North Seattle to Tacoma and never had any issues with the other branches! I think her name was Chantelle or whatever! Stay away from this branch!
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May 2024 by siatuu25
Worst customer service ever, I’ve been a loyal US bank customer for as long I can remember, but today I called in to ask about a check that I deposited yesterday and a rude lady tried to argue with me on the phone! Seriously, Smh absolutely unprofessional! I just moved from up North Seattle to Tacoma and never had any issues with the other branches! I think her name was Chantelle or whatever! Stay away from this branch!
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April 2024 by rupinder Kaur
The Manager has no sense to speak with customers, we had two accounts with us bank and he told us to he is going to closed our accounts ,because of his bad attitude.
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April 2024 by Rusty Drury
No more ATMs at this location.Unsafe neighborhood so be vigilant while onsite.Use the drive thru if you have time to wait and wait and wait...
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December 2023 by Lance Bilyeu
The first week of December 2023, the branch does not answer the phone or respond to email communications. I had to call the national call center to handle CD issues.
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November 2023 by Shirley McCallum
Slow, like 25-30minutes slow. Unfriendly and act like they hate their jobs. From Spanaway I will now drive to So. Hill on 112th just to be treated better. When I'm a customer that deposit over 70,000 dollars each month it would be nice to be treated respectfully.
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October 2023 by Kristina Kromwall
Went in to get my cash off my child support card my new last name is not on the card and I explained to the lady that I haven’t been able to switch my stuff off and showed her my new is as well. She would accept it I then asked for my stuff back and she literally threw my cards at me and was extremely rude!!
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September 2023 by Justin Rogers
They would not provide any services to non members. When I did have an account they overcharged on everything and constantly charged overdraft fees for an account that never dropped below 5k. Avoid like the plague. Only bank of America is worse
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August 2023 by Shannon Gregory
The drive thru is ridiculously slow. No other branch has this problem. I do not understand why everything is so slow here!
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August 2023 by Ashley Wiegand
Ruby helped me wire money for my house, it was her first time but someone guided her through it. They were very friendly and the branch is extremely clean and nice inside.
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September 2022 by Russell Henry
Slowest drive up teller service ever.
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March 2022 by Major Hale
Quick and easy access of funds, no hassles. 24/7 availability of ATM as is necessary. Thanks. Have a nice day.
