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October 2025 by Kacey Groves
Kat went above and beyond to help me with a unique loan situation. Her professionalism and dedication made the process smooth, and I’m very grateful for her help!
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March 2025 by Will Becker
Haven't used card in a week, no activity what do ever, now I wake up to being in the hole, paid $40 this morning and I'm beyond tired of no answers, STAY AWAY FROM THIS INSTITUTION UNLESS YOU LOVE UNAUTHORIZED WITHDRAWS AND ALWAYS BEING NEGATIVE IN THE HOLE, ILL TAKE MY MONEY ELSE WHERE
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October 2024 by MishkaRose
Amazing community run credit union.
Super nice people and an amazing building.
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July 2024 by Kadee Bolster
THANK YOU TAYLOR!!
Taylor was so helpful and informative on helping us with our auto loan. He answered questions we didn’t even know we had. Thank you again!
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June 2024 by Neno Becar
Ask for Taylor P. Professional, well-spoken, easy to understand, and respectful. Management should acknowledge his outstanding service.
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March 2024 by Walt MacDuff
I will never use a company or Credit Union that puts ILEGAL Immigrants on their commercials and calls them Undocumented. I will also do my best to get any and all in my world to do the same!BCCU should be ASHAMED!
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March 2024 by Godessmissy12
Previously I was with BECU and had no problems, but got married and the hubsters said he should just put me on his bank account elsewhere. I hate the bank he...well now we use so I talked him into us both going back to BECU. I easily signed us up online with no information about getting a debit card. This is the local branch so we went in, registered at the kiosk and waited with our almost 2 year old keeping her entertained. All 3 employees were helping others so we waited and after about 5 minutes someone left. The lady kept typing, I assumed finishing her previous transaction. Then after about 5 more minutes someone else left leaving two open employees. No one acknowledged us at all. Then when some other people walked in the employee stood up and quickly greeted them asking how he can help. My husband and I looked at each other like ... Um we have been waiting?! The lady that didn't acknowledge us looked over at us with a glare, she made eye contact with me and then kept typing on her computer at her middle desk. We went to leave and the employee who skipped us apologized to the people who just walked in and asked them if they could wait because he had skipped us. We just kept walking and will be banking elsewhere.
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February 2024 by Aileen M Cruz
I love the convenience of a BECU because they work well with my bank, NavyFCU. The banks and ATMs are everywhere so they serve me well!
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January 2024 by Bradley Collins
Had to wait 30 minutes to learn there wasn’t a teller service then was lied to about depositing roles of coins. I was forced to pay a fee at the division location after the banker at the Spokane valley location said he could just take my coins and send them over to be deposited but never mentioned a fee. I only learned about the fee after I took the coins to the division location and was met with that as a surprise. It was also a lie at the Spokane valley location that they could take my coins and send them to the division location to be deposited.Edit: Wanted to change this review since BECU did the right thing and fixed the issue. I would just say for now on be upfront with your customers is all I ask. Instead of having to hear different stories from each branch.
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October 2023 by Memphis R.
I went to BECU at 615 North Sullivan today and was basically horrified when I left. This Branch for the valley is horrible! Maybe this is the cool thing for the rest of the world but it sucked for us in the valley. There are no tellers inside. Period. When I walked in there were two ATMs on my left and a row of about five people and open cubbies helping customers. That's it for the entire valley! I was working with the lady that was really nice and patient with all my questions but then I needed to use the restroom and she's like I'm so sorry there is no restroom. WHAT? I asked her, what if I need teller services? She said I could go to PrimeSource Credit Union. What if I need an ATM? You can go to Numerica right across the street or Horizon or Global, etc. WHAT? TOTALLY DISAPPOINTED. The other location on East Mission in the valley doesn't do banking. Wow, BECU. I gave an extra star only for the girl that I talked to which again was really nice and that was the only reason they received two stars. Plus, lighting in there was really bad and it looked really dark it was just really bizarre. Ambiance was horrible and just felt really wrong walking in at that location as soon as I walked in. Yuck
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September 2023 by Cadillac Man
Needed to make a deposit this morning. The lobby with the atms is always open so there's a homeless person with his shopping cart, and bicycle living in there. I don't know if they're drunk or on drugs so I deposited at stcu instead. Their lobby has a security device that only members can access. Also a drive up atm
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July 2023 by Ivyanna Renfroe
They put a block on my card because i toggle my card off when i’m not using it and the condescending girl on the phone kept asking why i need to turn it off and on. Um because i’m not using it and i do that with my other banks with no problem??? they told me to stop doing that or i’ll have to call everytime i do it. I’ve had this card 3 years and this has never been an issue until now. Then 2 days later my card is blocked again and i didn’t toggle card on or off but it’s sunday so of course no one’s there. Worst credit union ever. Ridiculous.
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July 2023 by Briana Reavis
Dustin at BECU helped me when I was having difficulty with paying my first payment, he was very kind and patient, I appreciate his amazing customer service.
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May 2023 by Brian cole
This branch has the most unprofessional staff. They feel the need to belittle my wife every time she goes in there. I ask them if she can come in and pay my mortgage and they say yes. But they make sure to treat her like a second class person and make her feel horrible when she leaves. If this was just once it would have been forgotten but no it has happen every single time for the last year and a half. The lady that was supposed to be in charge just laughed.
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February 2023 by APPLE BARN
ANOTHER BANK WITH TERRIBLE SERVICE! CAN'T GET ANYBODY ON PHONE IN REASONABLE TIME. CAN'T TALK TO LOCAL BRANCH. OVER 60 MINUTE WAITS IS RIDICULOUS!
